Irondequoit Animal Hospital

Amazing experience, every appointment I go to. I have 3 dogs and a cat — my pets are always treated like family there! Tech and doctor listen to my all my questions /concerns and discuss options without judgement. THANK YOU FOR YOUR CARE :)

posted: 03/25/2023

NEGATIVE 25 STARS.came here Saturday for an appointment. I was 14 minutes late due to the rain and having trouble getting my dog here. Sure, I was told the doctor would not see us. The lady with the pink hair was rescheduling me, the other Lady said put her in for Tuesday.girl, came up next to her and said put her in for Tuesday. I don't said it won't be urgent. Visit. Where I have to pay extra correct? She said I am putting it in an urgent care slot but we are not going to treat it as an urgent visit. I said okay. today for my appointment. At 9:30 I was there at 930 on the dot. I was told they're running behind and I was sitting in the room for one hour. The man that came in said something about an urgent visit i told him what had happened Saturday.the office manager then came in and sad they will not see me or my dog. I said she needs to be seen? This is her well visit and now She developed A UTI as well. She said she spoke to staff. And they will not see me today. I said. Can we talk to the employees? She refused. I that's sad. Okay, then I will pay the extra for the urgency. Because my dog is 14 and she's sick. She said. They will need to reschedule. I said why would we need to reschedule. My dog could feel tension and started barking so now I'm talking loud. I told her she is wrong and this is not okay and that she needs to be seen. Because I stood my ground, then the role reversed to You are not allowed at this practice anymore. 4 threatening. I said I didn't threaten you? This is about my dog. I asked you to call your employees and your to get the situation corrected. Now I'm talking really loud trying to talk over my dog at no point, did I Curse at her or threaten her. I did say. I'm not leaving until my dog gets treatment. within 2 minutes she added 10 Police officers there with my poor sick dog. everybody involved will have a visit soon. :)Threatening to arrest me for trespassing. manager is a heartless piece of garbage. This is not over whatsoever. so now my dog is sick, no treatment. you are dishusting

posted: 08/01/2023

The Doc spent a reasonable amount of time looking Ash over . She made us comfortable with the way she explained what and why she was doing things . I'm pretty sure we found the right place finally to take Ash . Dr. B was awesome .

posted: 08/13/2023

Words can hardly describe how grateful I am feeling towards this animal hospital and it’s staff. Our Oliver got into something(s) he shouldn’t have and proceeded to put us (and himself!) through a week of torture. We visited every day through the week: first to analyze the problem, Dr Straka found the issue and completed the surgery, then the following observation/hospital day, then 2 remaining visits to resolve further issues. Every time I called, every single staff member that took care of us, was beyond understanding of the situation and caring of all of us. I am so happy to be hugging my puppy Oliver tonight, THANK YOU from the bottom of our hearts!!!!!

posted: 12/16/2022

Both the tech and vet were very compassionate. Dr. Kayliss was sweet with my dog Chanel and diagnosed and treated her issues quickly. Thank you guys for taking care of my baby girl.

posted: 07/22/2023