Heights Animal Hospital

Thanks for taking care of my cat in a proper way. Great doctor and staff. My cats feeling much better. 1st time visit and was a great experience. Highly recommend it.

posted: 08/21/2023

Dr. Reilly is the best, most honest vet ever! I’ve been taking my cat to him for the past 5yrs and I’m always pleased with his treatment and care. The office staff is very friendly, knowledgeable and always try their best to accommodate your animal. Prices are reasonable. They care more about the animal’s health. They even listen to your problem on the phone and tell you if it’s worth bringing your pet in or not. Definitely recommend!

posted: 05/26/2023

I was not pleased with my first experience at this vet. Before I came, I called earlier in the week to confirm my appointment again and asked if I could get an email confirmation. The person at the front desk told me they do not do that— which I thought was strange. When I arrived for my appointment, the waiting room was crowded and there was barely any room to sit because it was so tiny. The person at the front desk told me it would be a 30 minute wait —despite me being on time— and did not even know my pet was a new patient. I waited 30 minutes and my pet was still not seen. Due to a time constraint, I had to go. The lack of care and attention to detail was not appreciated. Overall, I found this place to have poor customer service and will not be returning.

posted: 06/02/2023

Love these guys. Take our two cats there for the last several years. When the doctor met our kitten, I said “He has Cerebellar Hypoplasia, a lazy eye, and a wonky tooth”, and the doctor said “Well, nobody’s perfect.” Stand-up team, all of them.

posted: 09/04/2023

I have limited availability and therefore I called earlier this week to make an appointment for next week Saturday. At the time the lady that answered the phone asked me to call back today the Friday of the week before and advised me to do it earlier in the morning due to limited availability. Today I called as I had been previously been advised and an older man answered the phone. I explained the situation to him and he stated that I need to call back the day before that I wanted to make the appointment. I asked to speak to someone else, since honestly it does not make sense to book an appointment the day before when as I was told before Saturday appointments are in high demand. The older man then started to give me unnecessary attitude and stated that he has been working in the field for 20 years and then had the audacity to say “then I do not know what I’m taking about”. I guess the 20 years of experience on the field that he claims to have has not giving him the customer service skills to be effective on his position. I really like the Doctor and Vet techs in here, but my advise to make this place better is to hire or maybe train front desk staff to actually have an inch of valuable customer service skills.

posted: 03/10/2023