Banfield Pet Hospital

I do not recommend this "hospital" to anyone. If I where able to give 0 star, I would. I dropped my dog off at 8 A.M. for a follow up on her treatment plan and it was 3:30 P.M. and I did not receive a follow up call from anyone at this facility, including the doctor. I then went to the doctors office myself to pick her up and the food that I provided them to feed her.. they gave right back to me at pick up. My dog did not eat since the night prior! What kind of treatment is this. They are quick to add unnecessary things to the invoice but take hours to answer the phone or even provide an update. They do not seem to understand the anatomy of my particular breed.

posted: 08/09/2023

Service was quick and the staff was polite however I noticed that one of the vets that handled my dog had acrylic nails,its personally an off putting sight in a medical setting. i I had informed her about my dog's ear infection that I'd been told my he had upon my last visit and I was a little bit surprised that they didn't check his ears as a prerequisite on all visits, regardless the service was fairly good

posted: 09/07/2023

Great place, clean, staff 👍🏾& the Vets r great. But the best part is they have a Wellness Plan & there r 3 plans from low to high. I HIGHLY RECOMMEND enrolling in a plan. You pay monthly & each plan has its particular coverage. It's not insurance I feel it's much better than insurance. And once u sign up u can use it at any Banfield 👍🏾👍🏾👍🏾👍🏾. I want to add after reading the negative reviews I have had 3 pets taken care of by them and I can say they are absolutely professional and kind and above board. Think about the complaints about revolving staff where does anyone stay now that is a thing of the past. I have had a Vet I always went to and I just couldn't afford the treatment at least they give you an opportunity to work with you. Give them a break I went today and without my plan my bill was 641.00 Dollars.I paid 47 bucks with my plan. When you took on your pet you became responsible for its health and well being. I bet some of you have no problem with putting money into your vehicle to keep up with the Joneses if you complain don't own a pet!

posted: 05/30/2023

Really disappointed with the service I've received here... from start to finish. Let me start off by saying I have used Banfield's services before when I lived in Atlanta and was always pleased with the experience. So I was excited that when I moved back to New York there was a location near my home that I could take my two cats. I will say, that they neutered my kitten and the surgery went well. So far each of my cats have had one wellness visit each, and my kitten got all his shots. Throughout the entire experience it has been extremely difficult to get someone on the phone. I was not able to get explanations from the doctor for basic health questions or concerns for either of my cats when I tried to call or email. And then this last experience just threw me over the edge. On 8/19/23 I received a call from the receptionist (who I was later told is named Allison) at 8:53am asking me if I could bring my cat in earlier than my scheduled appointment at 2pm. I arrived at the "hospital" by 1:18. I checked in at the front desk and proceeded to sit in the waiting area for an hour without anyone seeing me or checking on me. By then there was a shift change at the front desk, and when I asked the front desk person to check on when I would be seen, or WHY ON EARTH you would call me to come early only to have me waiting past my original appointment time, she did not have definitive answers. Bless her - she did her best but by then I was pissed. I proceed to request to reschedule because I was annoyed and tired of waiting/watching other patients who came after me get seen. As I was leaving a vet tech, Juliet, came out and asked me if I was sure if I wanted to leave. She proceeded to throw the front desk person (Allison) under the bus and explain that the front desk person never alerted the vet team that I was checked in. TO BE CLEAR: that is worse than the original offense. Not only did you throw your co-worker under the bus... but you are admitting that the person who is responsible for checking in patients never actually checked me in?! But all of you saw me sitting there as you walked in and out and NO ONE bothered to ask if I was being helped. Juliet said she thought "i was just sitting there." I replied that it makes no sense that I would arrive and NOT check in at the front desk. I said "that is literally your job" by "your" I meant as a service provider in this establishment -- it was meant to be generic -- Juliet replies "well it's not my job". I'm SORRY - are you an employee here? Is it not your job to help the people who pay $$ and entrust you with their animals? I don't care if you do not personally sit at the front desk. Of course, she was getting defensive because I was upset. But, respectfully, I had every right to be, and her reaction to my frustration made it worse. None of this is acceptable and I have every right to be annoyed. I pay monthly into a wellness plan that I can't even use because you can never get people on the phone and when you show up the customer service is piss poor. If I could get my money back for the past year I most certainly would. As soon as I get a chance to cancel the wellness plans for BOTH of my cats I will not hesitate to do so.

posted: 08/19/2023

Have been bringing my little girl here for about 10 years. Always a pleasant experience. Everyone helpful and professional. There is 1 female receptionist who needs to stop being rude and picking up and putting people on hold for 20 minutes plus. That is my only complaint. When the males answer you are never on hold for more then 5 minutes. But with the rude female it's like every single time you are placed on hold forever. And she is rude and should not be in customer service. I will still give 5 stars because the vets, the 2 guys that work the desk and the vet techs are all awesome.

posted: 06/05/2023