Heart of Harlem Veterinary Clinic

My pet suffered an injury to her ear, and two days later, it was still bleeding & needed surgery that day! I was seen within two hours; her ear was sewn up, and she had pain medication and oral antibiotics for 14 days ... her follow-up to remove the stitches went seamlessly ... they are very accommodating professionals and nice.

posted: 04/16/2023

My experience here was okay. The front staff were okay, some were kind and helpful. My only problem with this place is that they still do COVID protocols which means you have to drop your pet off & you can’t be with your pet for emotional support. I honestly felt like some of the vets like to gatekeep information and will talk about your pet's health information in the waiting room while everyone can hear your business. Nurse Daphne was very helpful over the phone. But I feel like they overcharged me and didn’t help give me information about my dog. I asked one of the vets about renal diet home cook meals and he seemed to not know either and recommended I go to a website where to have to pay?! What vet doesn’t know any nutritional plans? I have to google kidney care diets for my dog. Overall, my experience here was 50/50.

posted: 08/30/2023

my dog has seasonal allergies and he was suffering more than ever this year, we needed a check up asap after moving across country. the staff here were amazing with my boy (rocky), they explained everything and offered affordable options. this will be our go to from now on. thank you guys again. ( and his skin is already clearing up!)

posted: 09/22/2023

Dr. Sola and Kevin were very caring and kind. Everything was explained clearly and costs were preemptively given. Kevin helped out with all of my questions and concerns and was such an angel. Their professional and friendly care exceeded my expectations and experiences at other vet offices in the area. My dog went in for a routine checkup and nail clip and they found a broken tooth that had apparently been there for a while. Dr. Sola explained the recommended treatment and gave me an estimate of costs. Lovely human beings who really care about animals and their wellbeing. I’m happy to be a new client and my dog, Nox, made some new friends. Highly recommend. Edit: Julissa is awesome as well! My doggo is very important and the staff here don’t make me feel the need to make that clear; They treat them as such on principle. They’re a bit pricey compared to other clinics but you get what you pay for. As i mentioned, my dog had a broken tooth that his previous vet missed for years but Dr. Sola found within minutes of his wellness exam. They also gave me a discount on my estimate for a dental extraction which included an in-depth, itemized invoice. I wish I had found this place sooner. xoxo thank you!

posted: 09/13/2023

Going to this vet for the last year and a half has been one of the most frustrating experiences of my life, and I will not be going to them anymore. I have experience working at vet clinics and I’ve taken my pets to numerous veterinarians over the years in both Ohio and New York, and I can tell you that Heart of Harlem is the worst clinic I’ve ever experienced. Their treatment and testing recommendations don’t make sense, and their veterinarians can’t actually explain the medical reasons behind what they recommend. It’s impossible to decipher what’s actually necessary from the hundreds or thousands of dollars they are telling you to spend for what often turn out to be simple issues. The last straw was my dog felt ill, we took her in and she vomited up aluminum foil that she had eaten on the street, then she was fine. They proceeded to insist that we needed to spend over $1,800 for an overnight hospitalization, medications, and testing. The staff and I argued about this, and they were very unprofessional. I took her home and told them I would not be going to them anymore since it has consistently seemed like their one goal is to make money. Don’t bring your pet here.

posted: 08/29/2023