Banfield Pet Hospital

I would NOT recommend them to anybody anymore. They have cancelled on me on many occasions because they are under staffed. The vet tech and vet are very unprofessional. They never pick up the main line nor return calls in a timely matter. I will be going to Heart of Harlem Veterinary and so will my pedigree Yorkies. I’ve spent thousands of dollars here; someone will appreciate my money. DO NOT RECOMMEND

posted: 04/27/2023

Hard to get in touch with many times. Always have customers waiting outside the door (maybe they need to up the volume on their door bell and read reviews). Staff are nice and friendly but after a while, it just doesn’t seem attentive to customers needs and they seem really nonchalant with their process. A lot of people come here for convenience

posted: 08/14/2023

Probably the worst place to take your dog to. I would HIGHLY recommend pet insurance. This place will never pick the phone and are constantly booked to the point that you're literally GIVING them money every month for no good reason. Also cancelling their membership is not only hassle but you'll end up being liable for services that were never rendered.

posted: 08/18/2023

The service and quality in this vet has drastically declined. I have been taking my pets here for years but I am now switching clinics. My elderly dog came in for an appointment. He was perfectly fine and had no problems (it was a regular check up). After picking him up we noticed that his eyes were full of slimy eye boogers. We cleaned his face and moved past this. His eyes continued to have this slimy consistency and we realized he had an eye infection. The only place he had been to was this vet clinic, and he did NOT have an infection beforehand. Along with this, we took my kitten to this clinic for her first time. She has never been outside yet and was never around any other cats. A few days after her appointment, we realized she kept scratching her ears. Turns out, she has ear mites (again, she had not been around any cats at home and only went to the vet). Clearly there is a severe lack of cleanliness in this clinic, both of my pets have come back worse than when they entered. Do not come here!

posted: 04/27/2023

I wouldn’t take my pet rock there. Staff and vet repeatedly tried to push a $1300 “gold standard” treatment plan even after admitting they didn’t even look at my pet yet. Just Listen to the automated intro message and you will easily see that the “gold standard” doesn’t involve actually ever seeing or speaking to a qualified vet. At least webMD is free.

posted: 06/23/2023