Banfield Pet Hospital

Levittown customer service is terrible. The people up front are fine and polite but the vets do not get back to you. My dog was there on 9/20 and I was told by Dr. Bruno I would have the results in a "COUPLE" of days. After placing several phone calls to inquire and a week later no one has gotten back to me and everyone is too busy - even the office manager who I asked to speak with. Terrible customer service!

posted: 09/27/2023

Banfield Levittown is top notch. I have a big scary looking dog and they see past that and treat him with kindness, compassion and professionalism. I truly trust Dr. T and the her staff 100% with my dog. I can honestly say they treat my boy like he is their own. I highly recommend this location!

posted: 10/29/2022

Excellent doctors and staff. Minor issue with the amoung of dog hair in exam rooms My dog has short hair but I always leave with excessive amounts of long dog hair one. I got a short haired dog because of allergies and the long hair doesn't help.

posted: 08/08/2023

Absolutely the worst customer service experience I have ever had!!! They refused to see my dog because I was almost 15 minutes late for the appointment. I said I understand I am a little late but it was out of my control. I was stuck in traffic. I took off from work early to get there. I offered to stay there until the end of the day if necessary but was told it didn’t matter, their policy is not to service you on that day if you are late regardless if they are busy or not. I asked to speak to a manager and was told there was no manager on duty and they would have someone call me back tomorrow. I said that will not help me now, I need to get the meds for my dog. I waited the better part of two weeks for this appointment. The counter person I spoke to said the policy is the policy and the vet on duty said I would not be seen today, period! Again, I calmly explained that I took off from work early to get there but they did not care and said I could reschedule another appointment. I was told the next available weekend appointment is July 17th, 18 days from now otherwise I would have to take off from work again for a mid week mid day appointment. This was not my first time using this locations services and I haven’t had any issues before. I just don’t understand how they can alienate a repeat customer. I get it, I was late but come on…. This is terrible customer service. I spoke with the PetSmart store manager and was told they have nothing to do with the vet service, they operate as a separate entity. I will wait for the managers call tomorrow and see what happens. I hope this was just a case of cranky staff on duty and not their corporate policy. Very disappointed to say the least

posted: 06/29/2023

I was skeptical at first, but have brought all my pets here for the last several years and been so happy with the appointment availability, courteous staff and excellent care. I wouldn't hesitate to recommend them for well care or routine procedures.

posted: 05/06/2023