Upstate Veterinary Specialties

Friendly front staff, greeted right away. Wait wasn’t too long. Ashley, the room technician, was friendly and made us feel very comfortable. Dr Bishop was great. Very kind and knowledgeable. Spent the time talking to me and answering all my questions. I didn’t feel rushed once. Overall, a great first experience here.

posted: 09/26/2023

We had to bring our puppy in today for an emergency visit. Upon arrival we were immediately greeted and checked in with friendly and upbeat faces. Despite being a wreck worrying about our puppy we were put at ease, and in a timely manner put in back. Dr. Riggs was very personable and took his time explaining everything so we understood all options and outcome. Once it was time for us to receive our quote we were very taken aback due to it being quite high(to be expected), we were told half of the payment would be due today and the rest upon checkout tomorrow. When we were brought out up front to make payment, there was a clear miscommunication between the front and back staff regarding amounts being due day of, care credit, and what will be paid during checkout. Speaking from experience working in an office setting, there needs to be clear communication within the whole office. ESPECIALLY when it comes to finances and people’s money. I think if financial quotes are to be given, the front end should solely be responsible to verbalize that to pet parents and not have the back end staff give them. I want to express extreme gratitude for all front staff, especially Hannah for being more than kind and understanding to our situation and going above and beyond to help us anyway she possibly could. Luckily we won’t need to be back for an emergency visit but if we do, we would certainly come back here!

posted: 07/05/2023

Last Friday, my cat Mangos health drastically declined after a day and a half of vomiting, not eating or drinking and inability to empty his bladder. I brought him early in the morning to Upstate Veterinary Specialties, where he was very quickly triaged. Dr. O'Brien met me in a separate room and explained that my cats condition was critical due to a severe urinary blockage. He was going to need emergency treatment in order stabilize him and treat the blockage. By late afternoon, I received a call from her stating that he was able to clear the blockage and that his vitals and potassium levels were stabilizing. The following day, I spoke with Dr. Scott who also delivered some really great news regarding Mangos progress and let me know that he could have visitors that afternoon. When I arrived, my sweet cat was so happy. Mango was able to be discharged later on, Saturday evening. He is recovering well at home. From the very second I stepped into this building ,until we left with Mango Saturday, we received such compassion and understanding. The staff worked so hard and quickly. They literally saved his life. Mango had the best team in his corner. Dr. O'Brien, Dr. Scott, Rose, Colleen....anyone that we didn't get to meet......thank you. You are all amazing. This happened so quickly and I could have lost my baby cat that day. The confidence and skills delivered by the whole team, is something I will never forget.

posted: 09/11/2023

Went in today with my cat. She’s been sick for a while and other vets wasn’t sure what it could be. When I got there check in was fast, everyone was super nice and professional. After check in I got in within about 15 minutes. I did go early morning around 10am. The vet was super nice and definitely knew what she was doing. Her name was Rachel. She helped out my baby Luna the best that she could. I’m so relieved to know she really only has allergies and nothing serious. They were able to do blood work and get it back within 20 minutes. I’m very relieved because any vet I tried to take her to wouldn’t give her an appointment for two months. Relieved they listened to my concerns about her and was able to come up with a solution. Thank you very much for the kind and professional service. 😊😊 below I attached a photo of her and you’re welcome to use if you’d like!

posted: 04/26/2023

Simply the best! Dr Kent and her staff are incredibly knowledgeable and gentle with both pets and humans. They gave us hope and advice which has made a difference in our dog’s life.

posted: 05/30/2023