Banfield Pet Hospital

Dr. Estrada was amazing! I feel so rude not remembering the names of the whole team. They got me in for an emergency visit for my dog within 2 hours of calling. The receptionist and vet tech were super kind. They made me feel better in a not so good situation. They explained everything to me, they provided estimates prior to doing the work. I very much appreciate what they did for us that day. We were treated as if they had nobody else coming in for appointments. I was never rushed. I left so happy and will share my experience with everyone. I truly hope the employees are treated the way they treated us because they deserve it!

posted: 09/11/2023

In what world is it okay to order services that weren't requested! I had scheduled an appointment to have my dog's nails cut back. When I show up they're telling me I have to leave him and I was confused because it was just a nail clipping. Then I was told they were going to give him his vaccinations several months too early! And one of the staff said she was trying to be proactive and ordered them. This is the same staff member who scheduled him for a dental cleaning without asking! Walking into the lobby is so chaotic. They are overstaffed and the staff members just stand around chatting and pretend they don't even see you. My dog has leash aggression and when other dogs come in he barks and lunges. They don't seem to care. They pretend we're not even there! This drives me bananas. The last visit when I was there, he was all done with his vaccinations and I was trying to pay and none of the staff even acknowledged me. I stood at the counter for almost 20 minutes trying to get somebody's attention to ask where my dog is and how do I pay! Their front desk service has a lot to be desired! I cannot stand incompetence! These people don't care about the customers or furry patients that are coming in. All they care about is their social time.

posted: 09/28/2023

I was there Friday with a new kitten. My soul purpose was to check her age because she seemed way to small. The dr looked at her, gave me food for her. Only concern was her temperature. On Sunday morning, my kitten passed away..

posted: 08/13/2023

I’ve been so nervous to try BF after reading so many mixed reviews across the country. But many convinced to go to the Latham one and just give it a shot. My doggo can be picky with vets, and was just too scared of her old one it was becoming impossible to take her. She immediately did a 180 and LOVED the vet/ tech, was confused bc she was having a ball even when the needles came out! She was seen right away, explained everything in detail, they knew exactly how to not scare her if she wasn’t responding well to a check, nothing was pushed on me for more costs like I have in the past at vets- only the needed things. thanks a great first visit and experience :)

posted: 08/17/2022

Our first born baby ( chihuahua) was saved by the talented Dr and staff for 1/5 th to 1/8 th of the price from other vets .it was a emergency surgery that was just supposed to be a check up and shots and now she is all set . Paige will be good as new in a few weeks. Love her and Banfield pet hospital in Latham

posted: 09/14/2020