Moonbrook Veterinary Hospital

I was coming here with 2 of my 3 dogs. I recently switched them to Russell vet. We switched for a few reasons, but mostly for the prices and people. Each time we had an encounter with Dr. Brown it always felt as if she was judging us for something, especially my boyfriend for some reason. One of our dogs had gotten into rat poison and we didn’t know how bad it was going to be and he had work, so he told her he had work and that we weren’t able bring her all the way to the Buffalo emergency vet and pay thousands. Her response was “well she’ll probably die if you don’t” and let me tell you how much hope that DIDN’T instill in us. (She’s fine now btw & we did an at home treatment) They’re prices are getting pretty high up there and so is every other vet, but I’d rather be getting good customer service somewhere else for the same price than feel like I’m failing my pets some how.

posted: 08/01/2023

They ran a culture on my dogs ear swab, after telling me the first time that I had it done a few weeks prior that it is almost impossible for a dog to have ear mites vs a yeast infection, running up my bill. I was then quoted $400 for a spay. During the spay, bloodwork was draw without my consent or prior knowledge. My bill ended up coming out to over $700. Today was the last straw for me with this disgusting practice. I called to make an appointment, and the receptionist was rude and demeaning to me on the phone. I have had dogs my entire life and never been asked to have blood work drawn for tick born illnesses. I always keep her up to date on her vaccination in an effort to prevent this issue. It seems to me all they care about is how much they can squeeze out of your wallet, rather than your pets. I’ll gladly take my business to a more deserving practice in the area.

posted: 05/31/2023

I started coming here in February as I am new to the area and my one kitty was having ear problems. They gave me the soonest appointment date compared to other places I had called in the Jamestown area. When I needed a follow up appointment, they had me in by the next week. Very friendly and compassionate staff. Thank you!!

posted: 05/04/2023

Harley had her appointment with them not bad she was good 😊 screamed before they touched her! But she's legal now! Happy 😁 she's healthy luv my grandpup!

posted: 05/26/2023

Absolutely amazing. Fast appointment dates. Super compassionate. Incredible pricing for such quality care. Made several future appointments. And will enjoy knowing that my fur babies are being looked after by such wonderful individuals.

posted: 05/13/2022