True Care Veterinary Hospital

I had my puppy neutered here, as this was one of three options available from the rescue I purchased/adopted my puppy from. My puppy was neutered and had a rear dewclaw removed and then went back in two weeks for stitches to be removed and everything went well, with zero complications. Saying that I would never use this vet, I had no issues with the staff that spoke with me or that handled my puppy but I read the reviews online and they are disturbing to me. I was in tears reading them before I took my dog to be neutered. I think their is some unprofessional behavior from the owner which I've read reply back and just not sound professional and use exclamation points. Additionally in the email correspondence I had to do there was highlighted wording with exclamation points again. There is also a general comment how the rescues basically aren't a bank, not a direct quote but I've never experienced this level of unprofessional communication with a business especially one that handles animals, I think there is a huge lack of professionalism in communication and how the person responding replies via social media. My puppy again had no issues with this vet and is healthy as can be but I'm so thankful for our own personal vet. This was not a "free" neuter, from our adoption papers it states it's included in the fee's and I feel as if this vet feels like people adopting are not customers/clients all the same or in the animals' cases, patients. Like I stated my dog was neutered and had the follow up and has a clear bill of health, but I am thankful for our own vet that speaks with compassion and respect and our online communication is just as compassionate and respectful. While the neutering went well it's not a good look to be a professional and use cap locks and argue back with previous clients.

posted: 07/23/2023

Update: Yes I did decline anything additional as I have a veterinarian I actually trust with my animals that my pup will be seen by closer to home. Let me guess you’re the man that hid in the back? Your responses don’t look good for your business. Your basically making it sound like you found any reason to collect money off of me just because I adopted a dog through a rescue & paid an adoption fee for the spayed to be covered without electing additional options through you. We adopted a puppy at 10 weeks old. We originally had her scheduled to get spayed elsewhere which couldn’t take care of her umbilical hernia. We reached out to the rescue which then referred & set us up with True Care. We got the soonest available appointment once she was of age that they said was available. We were told no charge as it was covered by the adoption fees. I drive an hour to take her the day of & they insinuated we were liars about not receiving an email. A man which wouldn’t show his face, hiding in the back, started yelling out that we in fact received it. They couldn’t keep their story straight as first it was one email sent then turned into multiple. We checked every folder in said email and nothing was ever received. The receptionist was the least bit of friendly. They also said they needed the adoption paperwork which was not once discussed over the phone even though they insist it was. (We had everything written down from the phone call. Drop off, pick up time. Location etc.)I kept getting directed to a room three times told I had to wait in there meanwhile having my infant strapped into an infant seat, sick, trying to get out of there. They wouldn’t let me leave until they had picture of the papers. They then charged me a fee for my pup being 10 days over 6 months supposedly even though we don’t know the actual age as she was found. We were told they can “tell her age by her teeth, even tens days past 6 months” they said our adoption paperwork had her age, but it in fact does not state a specific date other than the date I signed it & they wouldn’t actually tell us what they have as her specific birth date. They refused a refund. The lack of customer service & communication is disgusting. I’m getting a second opinion on my pup as I don’t think they even spayed her. This is my fourth female dog & her incision is awfully high & short (it’s where the umbilical hernia was) to have had both procedures done.

posted: 03/21/2023

Thank you to Dr Ross for the exceptional care you gave to sweet 16 year old dog. Her surgery went beautifully and she was able to recover quickly.

posted: 07/10/2023

The entire team was polite and professional and kept me informed each step of the way. Both of my Great Danes have healed very well! Highly recommended!

posted: 04/28/2023

They take your pet away and do everything in the back. Although I love the vets, I do not like this policy. Reasonable costs.

posted: 09/14/2023