VCA Cazenovia Animal Hospital

Flower was treated well by the vet and her aides. Flower said it was a "meow" experience.

posted: 09/19/2023

I have not had a great time with this Vet Clinic, at all! I thought this place was going to be amazing and the vet is knowledgeable, but the administration of this place is completely horrific. First, they lost an appointment. Then they send me letters saying my puppy is past due on vaccinations. I have to call and explain to them I have all of the paperwork from them saying he is fine. Then I go to get another round of shots and I pay and go on my merry way. They ended up not giving me the paperwork for his rabies shot. I needed to get him groomed and needed proof he had been vaccinated. When I go through my paperwork, I don't have it. So I call and get them to make me a copy of his vaccinations records. They were great about this. But now I get an invoice in the mail saying I have not paid for something. I call and they explain that someone "forgot" to put some vaccinations in the system and created an invoice 2 weeks later. How am I supposed to trust that he has received all of his shots?? It makes me sad that I have to figure out all the administrative stuff and let them know about it and receive random bills in the mail. The vets are great, but like I said, the administration is terrible, hints the 2 stars rather than 1.

posted: 06/08/2021

They’re great to take your money for double the cost on any prescriptions but if you have an animal with a scrape you need looked at who’s been going for 8 years you’re told we can’t see you for 2weeks. I’m beyond disgusted I’ve been bringing my dogs here for years and my parents did before me probably over 30 years here. I wouldn’t recommend them to take care of anything but emptying your wallet when it’s convenient for them.

posted: 10/06/2021

Wonderful staff and Vet(s). Have taken my pets for many years and they have gone beyond my expectations in how they care for every animal. I know the pandemic has been hard on all of us. I hope to see them back on January 30th! Thank you for all you do!

posted: 01/17/2022

The vets at Cazenovia Animal Hospital have taken care of our dogs and cats for 20 years. They were always like family and in emergency situations, they would always find a way to work us in. Then VCA took over the practice and suddenly it was like managed healthcare for humans. The doctors are overworked, the prices went up, and getting an appointment took months. Yes, the pandemic contributed, but it seems suspicious that the two vets who have been there since before we arrived both retired at the same time leaving a much less experienced doctor to work all by herself. My eighteen year-old cat went in for a routine blood draw to check her T4, and became sick the next day. I called to get her seen and was told that the one vet was double-booked all day. I told the receptionist how very sick she was and that it looked terminal. How long does it take to to end her suffering or give me a bag of Ringer's lactate and a needle to ease her passing? I am changing to a non-VCA clinic before any of my other animals needs treatment. I will be delivering my cat's body tomorrow for cremation. This would not have happened in the past.

posted: 08/26/2021