Vetco Total Care Animal Hospital

Wait is long, staff are nice, but the vets not really. I came to do a rover package and include blood test but they didn’t do the test and lied to me that they did and prescribed me medications. It’s almost impossible to get through their customer service. I know it’s not a complicated blood test but the fact they didn’t take any blood, how is that even a blood test? And lied about the heartwarm result so you would buy medication is wild.

posted: 01/07/2024

Very nice staff at this location. The veterinarian, Matthew, is knowledgeable and pleasant to deal with. My sister and I just got our first cat and his advice was sound and much appreciated. We will definitely be back.

posted: 09/23/2023

Good help in the store. Friendly staff. Cheaper than other vets. Waiting time is a bit longer than i liked. Same day appointment available almost every day, you don't need to wait for a week to get your pet checked. Vet Hana was great help!

posted: 09/09/2023

Avoid this place at all costs! The Vets have no idea what they are doing, and are completely unprofessional. Constantly referred to my female cat as a male for one thing. I called 15 times and left 3 voicemails over a two 2 weeks period trying to get blood test results back and no one would call back or pick up the phone. They also charged me for services that they did not do, and made it a nightmare to try to get a refund. To the point that I’m still owed money months later, and I’ve yet to get a refund. Complete scam and horrible costumer service. Go literally anywhere else, a back alley vet will give you better service. 1 star is generous, I would give negative if I could.

posted: 09/30/2023

I made an appointment this morning on short notice for my sick cat at this location for three o’clock. This location is about 30 minutes drive from me. I was on my way to the appointment but got stuck on the belt due to an accident. I got to the appointment at 3:15 and to my surprise I was treated with no sympathy whatsoever for my sick cat. I was told that they had a ten minute grace period which I had exceeded for 5 minutes. I was totally fine to wait since I was a little late and the traffic on the belt parkway was something that was totally out of my control. I could not believe what i heard, and the excuse the technician gave me was even worse. He said the vet could not see my cat because I missed my appointment by 5 minutes grace period and also, they would leave early today. They called another customer to come 15 minutes earlier in front of me but they couldn’t see my sick cat because they didn’t have time. I cannot believe that someone in this line of work could be so cold and heartless towards a sick animal. In this line of business there should surely be more compassion involved since they are dealing with pets lives. They made me leaving the store crying with my sick cat. Thanks to #Vetco

posted: 08/07/2023