Hope Animal Hospital

This place deserve no stars! First of all I adopted my pet and received a voucher for her check up and unfortunately I couldn’t make it to her doctors appointment because I do work as a teacher and have little ones that depend on me. Whoever the customer service was decided to call my phone with a nasty attitude talking about my certification was not valid and I had to pay an additional fee of 125 dollars for an initial visit!!! Thank goodness for the VCA in Manhattan that were nice enough to still receive FlipFlop! Secondly, if I keep rejecting your number stop calling me excessively and leave a voicemail!!! That was rude as hell! Learn to feel some kind of remorse on people’s lives and our dogs! I didn’t appreciate this treatment at all and certainly wouldn’t treat nobody else that way!

posted: 07/18/2023

Used to love this place for my dogs but they have lost all of their regular vets and are now owned and run by some big corporation who employs "per diem" vets who know nothing about your pet and seem to care even less. We left Hope animal hospital after over 5 years. A very sad loss.

posted: 08/25/2023

This place has doctor's that don't know what their doing. My dog had green mucus coming her nose. Doctor said she had a cold. One week later she didn't recover, so I took her back again. This time she had green mucus coming out her eye duct. She, Dr. You need to put her down. My dog couldn't walk, pee, or defacate, I had to put food in her mouth and give her water. My poor baby was in a bad situation. I have been MOURING my baby. After the injection, these receptionist came back and forth asking if I want a print of my dog paw! If l want to plot, I just got so mad because I was messed up. They had no sympathy, of what took place. After awhile I recieved a card saying they were sorry my dog died. Huh! Don't take your dog here for emergencies, take them to a REAL hospital like Blue Pearl on 3rd ave. God blessing be upon you all.

posted: 07/01/2023

The website and every other source shows Saturday hours until 6pm. At 3pm we were told our dog’s meds were ready, but when my partner arrived at 5:29pm to pick up she was told that “sometimes” they decide to close at 5pm without any notice. When my partner asked if the rep could provide the meds since she was there already and the doors were still open, the rep told her it was too late because “the systems were just shutdown”. Horrible customer service!!! Don’t go here. They will just try to sell you expensive services & products your pet doesn’t need and then have no concept of service for their clients.

posted: 04/01/2023

Very transparent and not pushy when it comes to making decisions based on budget. Doctors are super knowledgeable and kind. So happy we found a good place to our dogs!

posted: 04/05/2023