Adirondack Veterinary Clinic

EDIT: In regard to this practice's reply, much of their story is not accurate. They promised that we would have a surgical quote within 24 hours. We waited over 4 days with no response or updates. Some of the words quoted were not said or must have been misheard on the phone call. They also promised that they would let us know how we should handle the sensitive area on our pup that requires the surgery, but they refused to share that information. I called 2 other vets who kindly gave the advice that this practice refused to share. I also find it VERY concerning that a pets health issue that requires surgery is considered a 'minor inconvenience' to this practice. We actually asked if we should see a specialist for this procedure and they encouraged us that they could handle it! Based on their reply, my wife and I are more than grateful to see their true colors on display before letting them handle our puppy. If you look at past reviews there have definitely been issues after their procedures and we are gladly seeing a specialist in another state now :) If you value your pet, please do not bring it here. Our fur families deserve people who care about them and their experience. ORIGINAL REVIEW: Terrible first experience. They told me they could perform surgery on my pup. They said they would call back in 24 hours to book the surgery date. We waited 4 days with no response. When we called we were told that they could not do the surgery. They refused to let us speak to the vet as to the 'why' since this was complete 180 from our initial visit. They then called us back a few hours later and said there was miscommunication and they could have done the surgery. They claimed that we made 'her girls' cry in the office and she needs to 'stick behind my girls'. We were promptly dropped as clients. There is a review from 23 hours ago that hits the nail on the head. NO BEDSIDE MANNER. Will clients be upset and crying if you promise you can help their animal and then change your mind with no explanation? Yes, we love our fur family sometimes more than people. Learn to practice empathy and delight your customers in your practice. This place is a joke and you should look elsewhere. I will say that Callie was nothing but nice. Michelle is a terrible person though. She has NO empathy, do not give them your business.

posted: 03/22/2023

Great clinic,been going for several years now. excellent staff and couldn't ask for a better Doctor for our Goldie.very compassionate and thorough when explaining her concerns. Highly recommended

posted: 01/28/2023

The doctors and staff are very friendly and truly love animals. We have had very good care of 4 different dogs over the years. They would get 5 stars if they had emergency appointments and contact.

posted: 11/06/2022

Adirondack Veterinary Clinic makes you and your pet feel like part of the family, on each and every visit. The staff are compassionate and caring and most importantly very professional. The Dr's are up to date on all research and procedures for the pets they treat and honestly take the time to go over preventative, procedures, and care plans in full detail. Pet parents can be assured that their family member is getting best care possible at more than reasonable prices at Adirondack Veterinary Clinic.

posted: 11/21/2020

My experience is that everyone there truly cares. They are caring and knowledgeable. Love the place!

posted: 06/16/2023