Banfield Pet Hospital

Since COVID we've had trouble finding a vet that would take new patients in our area. Our cats recently have had some eye issues and needed rabies vaccines updated. Banfield got us an appointment a few days after our initial call. The staff was great and took extra time to make sure that my daughter understood everything that would be happening with her cat. My daughter was concerned that she wouldn't be able to be with her pet during all of the tests that needed to be done but the staff assured her that they love cats and have cats of their own so they would take the best care of her. We received medications for her cat and were out in just over an hour. Great experience all around.

posted: 07/12/2023

I’ve been a banfield customer for approximately 7 years and visited multiple locations and loved them, but this one is just awful. They NEVER answer their phones, prescribe incorrect medication, and take days to call you back. Luckily there is another location in Orchard Park that we can go to to finish out our plan, where they do actually answer phones AND call you back within the hour usually. If you are okay driving to Orchard Park, then give them a try, otherwise try any other vet in Amherst.

posted: 07/12/2023

I signed up for the yearly plan to receive 2 checkups for my dog. Sometimes they are very busy. I always get my questions answered with no problem.

posted: 10/20/2021

Nobody at the desks answers the phone. Ever. And if you try making your pet's 6 month checkup on the website, under the "reason for appointment" section, you only get 3 options: illness, injury, or new patient. So mix that with nobody ever answering and what you get is a 0% chance you're ever scheduling an appointment. Basically you have to drive there and plan your future visit in person. BUT BEWARE, when you walk in you will see at least one employee just standing there, next to the phone they refuse to answer. Archaic, embarrassing, and inexcusable.

posted: 03/03/2023

I have a large dog that is very anxious about the vet, and particularly with nail trimmings. Managing his nails has been extremely difficult and has caused us a lot of anxiety and stress ourselves. The Banfield team on Niagara Falls Blvd went above and beyond to make my anxious pup feel comforted and cared for. Their patience and understanding was exceptional. Thanks Banfield!!

posted: 12/31/2022