Options Veterinary Care

I had previously given Options rave reviews....until my visit on Friday. The two girls at the front desk are the most condescending, unfriendly, unprofessional jerks for what this organization claim to stand for. Not only did they berate me at the front desk, but they also berated and double-teamed an elderly couple who were merely trying to get the correct price for their pet's procedure. And they did so in front of others. At one point, I could pay half the price for my dog's medicine and pay the other half on my next visit. This time, however, the girl at the front desk decided the best approach to telling me such option was no longer available was to say 4 times they needed the other half of the money on Friday, Friday, Friday, Friday. When that felt good, she highlighted it on the receipt and said Options would no longer see my dog if I didn't pay forty-five dollars on Friday. Just nasty attitude, rude as ever, childish and such a stain on this organization. My dog had a procedure the prior Wednesday so I asked if a doctor could quickly check to see if her sutures were healing properly. She replied like this: "We're busy right now". Again, just rude and nasty as ever. The only positive: My dog's doctor was great.

posted: 08/18/2023

my dog had to be put down last night. we took her to the emergency vet because of how she was acting/her stool. we found out that her mass had spreading and she had a tumor on her spleen that ruptured. we never knew she had a tumor on her spleen. options vets never did an ultrasound and therefore did not know she had several things going on on her insides. the last two times we brought her into options for her bump, the doctors told us two different things. the first visit (male vet) told us it was likely just a bump that wasn't doing too much but should be removed just because it's a bump and they're not fun to have. the next vet (female) told us it is cancerous and that it should be removed. this vet actually did a biopsy to find out what the real issue was. the male vet did not test anything. one of the ladies at the front counter was very rude on our second visit. she had purple hair, i can't remember her name. we were told by the assistant staff in the room before they did everything that they had a payment plan. we were not told that it was a 3rd party situation or that it required a credit check. we went to the front to ask if they do payments and the lady with the purple hair said "next time, if you can't pay in full, you need to tell someone before they do anything." it was full of attitude. we were already upset because we found out our dog had cancer. there was no empathy there. we also didn't say we couldn't pay in full, we were simply asking if it was an option they have. regardless, the lady next to her was very kind and understanding. she had the empathy that the other young lady lacked. it goes without saying that if my husband and i ever get another dog, we will not be coming here. ask for an ultrasound. if they don't do those, go to a different vet. it may be very necessary. the staff is not on the same page, from the doctors to the assistants, to the front desk staff. be specific. or don't be a business

posted: 06/25/2023

I was given immediate service, they squeezed me in on a full calendar... same-day. Caring technicians. My only complaint was how I was told a misleading thing over the phone about pricing, and I wasn't expecting to pay as much as I did. They need to be more up-front about that when you call in, so you're prepared.

posted: 03/06/2023

This place is amazing. I love the people who work here. They all clearly have a passion for what they do. The compassion and empathy they display is under appreciated. They work they do on our pets is outstanding and I appreciate them all for making Healthcare for out pets affordable.

posted: 08/13/2023

All the staff is incredible. They took care of my fussy little Junior 💙 must see them again for his second round of shots. Can't wait to take him out hiking and swimming. Boy does he need to release a lot of energy lol

posted: 08/04/2023