Vetco Total Care Animal Hospital

DO NOT TAKE YOUR PET TO DANTE CALLAHAN, HE IS NOT AN EXPERIENCED VET AND WILL NOT MAKE THE RIGHT CHOICES FOR YOUR PET. Our cat was euthanized because of the choices this vet made. He was only 2. Our cat needed a surgery, we wanted to get it done at this Vetco. The vet quoted us about $1500 but told us he couldn’t do the surgery because it was his day off annd the other vet was booked and was referring us to Tropicana Animal Hospital. Turns out they wanted up to $5000 for surgery with a $2000 deposit at the other vet. We had to euthanize. About a year ago we had a great vet at Vetco who helped our dog with an emergency surgery and was great, she moved her schedule around to fit my dog into surgery and saved her life. But this was over a year ago, this vet named Dante Callahan did not even attempt to do this for our cat even though it was an emergency. A good vet should be able to recognize an emergency and find a solution to be able to fit the pet into the schedule. This Vetco is no longer a place I would recommend. I do not feel that they care about the animals they are treating anymore. They used to.

posted: 08/14/2023

Heaven, Jasmine and Dr. Moore made my visit for my American Bully and I very comforting and smooth. They were all so friendly and made my anxiety levels go down.

posted: 05/21/2024

This was Sophie before and after 😔The worst service ever! I’m so sad about my dog!!! Yes, this is a golden duddle , but after their service we couldn’t recognize her!!! We was late for our appointment ( we called to let them know and they said is fine) and they told us that since we are late they will have to shave her. We ask to not do that but the girl was very mean and explained that they will not have a time to brush her hair and needs to be shaved!!! After we saw our dog my husband was crying and we paid $90 for this terrible shaving!!! Never take your pet there!!!

posted: 10/26/2021

I had the best Vet experience I've ever had yesterday. The staff is fantastic from the front desk to the Dr. My boy was so well taken care of & is already so much better today. I will absolutely keep going to that same Vetco in Petco at 10000 W Sahara Ave in the future. The whole staff is truly a notch above my numerous experiences with Banfield @ Petsmart.

posted: 12/20/2023

Coral, Jasmine, Mccluskey and Callahan are quite possibly the most toxic, uncaring and unprofessional staff I've ever encountered. Between not following up with medication for critically ill patients, not maintaining accurate records, unanswered calls and talking about other employees as a standard practice, I'd say stay away. One of my pets was returned in a pool of blood and subsequently lied about. I was fired as a client rather than address the numerous concerns I pleaded for help with for months. After ONE refusal to stay and speak with a doctor, (while euthanizing an animal he decided to send a receptionist to talk to me about his hurt feelings right after I lost a beloved pet) I was fired. You read that right. I tried for months, they did not respond. He tried once, as I was losing a pet, and I was fired. They sent incomplete and possibly redacted records, talking about feeding my pets to the type of pets the veterinarian had in front of me, not following up with medication needed for pain for an animal with glaucoma, no refills for pain meds on any animals being actively treated, they fired us as a client rather than address the problems. They accept nasty employees, have substandard care and refuse to acknowledge issues but rather ran from them. They cared more about their feelings rather than the actual business they are in of providing veterinary care to animals. They drove off amazing staff and kept the staff that is incapable of having any sort of compassion for the exotic animals. As far up as Louis, they neglect and diminished the devotion small animal owners have for their pets. Veterinary Board has been contacted and hopefully when the investigation is complete there will be justice for the animals they did a massive disservice to. Remember they do not care about fixing problems, they run from them and fire people who ask why this is a pattern. They did not even provide what my dog needed to live when they fired us. Fired us and left ALL of the animals in limbo. That is their style. Do not take your animals here, do not trust them. I waited a very long time to write this and months later this is the watered down version. Vetco needs to do an internal investigation and start at the top to the bottom and clean house.

posted: 11/30/2023