Durango Animal Hospital

I brought my moms pet in to be euthanized due to a spinal injury that they could not afford to be treated. The amazing doctors and nurses did not feel comfortable putting her down due to her age and her having a chance to have a good life. They found her a home writhing hours. I can express how thankful I am . They are truly a blessing and I hope they continue to do amazing things going forward.

posted: 10/22/2024

My family has taken our pets here since I was a child (30+ years). Sadly, I can not recommend them at all, and I have found a new veterinarians office to see. My dog tried to eat a Bee (as dogs do), and seeing as she needed vaccines, I thought I would have them pull the stinger out and give her the vaccines she needed.. which hasn't ever been an issue before (she likes to eat bees, I do my best to stop her). This office has given her vaccines the same day as a bee stinger incident in the past.. she's four years old. Their wasn't a doctor on staff until 9 a.m. which I sat and waited for over an hour, starting around 8 a.m., not knowing their was no veterinarian on premise. When I finally saw the doctor, they wanted to surgically cut into my dogs lip to remove the bee stinger (which I removed no issue by massaging it out with my gloved hands after leaving their office) my dog was happy after being given a treat and some playtime! (pictured) Upon declining to let them sedate and give my dog this surgical procedure (they refused to remove it any other way) I asked if she could have her vaccines, to which I was denied due to the bee stinger they were refusing to remove without this surgery. Then they charged me for an office visit (they are walk-in only now) which would've had no fee had they given her the vaccines that they refused to give after trying to strong arm me into letting them give my dog surgery. I'd give this a zero if I could, which is so sad to say. They used to be a great veterinarian office.

posted: 08/18/2024

I’ve been bringing my dogs here for about 10 years. I know that my guys are taken care of and are in good and caring hands. Staff is very knowledgeable and informative.

posted: 08/24/2024

We have been bringing our pets here for 15 years. You can get appointments but we do walk-ins. From home I call to get on the walk in list. They send you a text link that shows where you are on the list and it’s updated constantly. When you’re 3-4 from the top you get a text to head over. We often will head over and wait in the lobby because if you get there before the “other person” that is heading over you might get called first. My favorite doctor is Dr. Vine and we always ask for him. Baby (our dog) more importantly liked him. All the doctors there are good and I have no compliant on any of them. The entire staff is great and the front desk remembered her name. They are also one of the few Vets that give Senior Discount. So ask for the discount. My husband just asked, is it a Sr Discount based on human age or pet’s age. I dont know. Ask!

posted: 09/21/2024

The international health certificate process through them is horrible! For starters when I brought my dog in, they had paperwork and checklists for the wrong country... Should have been my sign to run, but I let them do the health certificate, and submit due to the tight timeline. It got denied because of gaps in information, even after we had conversations about making sure everything was in line and ready. When I tried to get in contact with the vet, I was put on hold for HOURS, and told multiple times I would receive a call back by a certain time, and it never happened. I had to initiate follow up every time, even after being told I'd be called back. Anyone going through the health certificate process understands the importance of time as everything has to be on a specific timeline, and if you miss one thing, then you have to repeat others, so when I couldn't contact the vet for days it pushed back the entire process, and resulted in over a month long delay (again, people going through this process understand how expensive delays like this are. Ended up costing me thousands to change her flight, had to have her boarded, and multiple more vet visits to fill gaps. The lack of ability to do the health certificate was annoying enough, but the lack of responsiveness is what blew my mind. I've been to 10+ vets in America and never had an experience so unbelievably bad. Thankfully, I was able to find a vet to rectify the situation, and my dog has now already travelled, but I would caution everyone going through this process to LOOK ELSEWHERE.

posted: 10/03/2024