Paw In Hand Veterinary Care

Best vet In town, they were so sweet to my dog and explained everything I needed to know. They also called the morning after his surgery to make sure he was doing okay. Hands down the best vet I’ve ever been to!

posted: 04/20/2023

One of the worst experiences I have ever had. One member of the staff should be fired. The rudest person I have ever encountered that hung up the phone on me and then lied to the vet about me saying I refused to pay a deposit. Incorrect information from another dog was entered into my dogs record that had my sweet, gentle dog chasing down neighbors, behaving in an aggressive manner and needing sedatives. I had to forward these records to another vet and have them amended to reflect his true nature. Just horrible.

posted: 07/21/2023

I’ve gone here a few times with my dogs. They went out of their way to check in after my dogs neuter and were patient and understanding when I misunderstood pick-up instructions. They explain the reason for all/any testing and prices are very reasonable. It’s a blessing to have this clinic and thanks to all their staff!

posted: 01/03/2023

Had a fine first experience with them and then It had to board my dog and when the boarder asked for the shot record it wasn’t showing the bordetella shot on it. Had to call the vet (tried to call for over 30 minutes and they wouldn’t answer ended up having to drive there and they were all at the front desk and told me they don’t answer phones in the morning.) and ask why she didn’t have it and they didn’t explain why she didn’t. But said they could give it to her now but that wasn’t helping my situation. I told them when she first received all her shots to make sure she gets everything she needed. She even got fixed, and they never told me she didn’t receive that shot. Then when I told them never mind I am having to leave and cannot get it for her now if it’s going to make her sick in the car ride, then they acted rude afterwards. Will not go back there.

posted: 07/14/2023

I wish there were a different rating for the Vet and one for the staff. I would give the DR a 5 but their staff!!!! Wow!! Where do I start; don’t communicate well, indignant, zero empathy and frankly down right rude! There must have been a change somewhere along the line because I read reviews when I first moved here. That is why I chose them. The current office staff has got to be retrained. Zero customer service skills. So arrogant! Sorry folks I could do your job and do it wayyyyy better than you. Be accountable for your actions and maybe apologize. Don’t just tell people, “Oh you signed this!” Maybe say, “I am sorry, I am sure you were probably really stressed that day and we should have gone over things more thoroughly with you.”. You lack the empathetic skills to work in this environment. AND, really think about how people are so unhappy with your lack of service they take the time to write a review like this!!!! I am reading the newer reviews and wow y’all need to do some house cleaning BTW, like I stated , I would give the doc 5 stars

posted: 04/12/2023