Banfield Pet Hospital

In December, we had to put down our sweet, loving dog Kira after 12 years. Banfield staff was kind and accommodating, as she had lost her ability to walk, they carted her in through the back and made sure there was a blanket set down for her. My baby girl enjoyed a bowl of treats before she went off to the Rainbow Bridge. The nurses and doctor who helped her transition were so friendly, as well as compassionate. I had her cremated, and her ashes and paw print were returned to me beautifully, including a very kind condolences card signed by the Banfield staff, as well as a bonus nose print, which was so kind of them to do. To Banfield staff, thank you so much. You are very kind and loving people, and I'm glad we trusted you with our Kira's final moments. 💗

posted: 01/23/2024

We had to put our family dog down a few weeks ago and the way the staff treated us was incredible. Everyone was so kind and gentle with us and our Bonnie. They explained everything before they started. They laid a blanket on the floor and gave her treats while she was sedated. We were able to snuggle her and tell her how much she meant to us while she crossed the rainbow bride. Today I went back to pick up the ceramic paw print that they made. The print was perfect but they also gave us a card with personal messages from so many staff members and a few extra paper prints with Bonnie's paw and nose prints. I can't tell you how much these acts of kindness mean to our family. Thank you Banfield for taking care of our beloved Bonnie and for going the extra mile for our family.

posted: 12/04/2023

I've been meaning to leave a review since we've had to say goodbye to our beloved 17 year old cat, Prince. I didn't have any expectations about how that process would go and what it would be like but the employees at the Deptford Banfield certainly exceeded any idea I would have had. From the moment I called, Faith was empathetic and sincere and had so much patience with me while I cried over the phone to her. She answered all my questions. Hands down I've never received such care from a stranger on the phone. She deserves recognition for that! The vet, Dr. Dence was exceptional in the whole experience. They knew how important it was for me to allow him to have his last meal so they offered multiple things to have my cat try, who was no longer really eating. Even the smallest details meant a lot to me as they had set up a cozy bed for him and gave us all the time in the world that we needed. I was especially touched by the gifts we received...imprints of his nose and paw, and a clay pawprint keepsake. I'm still so touched by how sensitive and caring they all were in our time of grief. Thank you, Banfield.

posted: 02/26/2024

I recently used them for the first time about 2 weeks ago. They saw my 13 year old little buddy Papi Chulo a chihuahua / shih tzu mix. Correctly diagnosed he was having an allergic reaction. Prescribed the proper medication and it cleared up a lot. My only issue is the prescriptions. Unfortunately Papi isn't all the way healed and for some reason only had 7 days of Rimadyl which helps with pain and itch. Once they were gone. Papi's back to chewing. Not even a refill yet the Apoquel has 3 refills. It's for helping him stop itching but it doesn't seem to do anything. So I need to call Monday. 4 stars for now but if they try to bleed me for more money after a $275 dollar visit two weeks ago. I'll be sure to re adjust.

posted: 09/16/2023

The staff could not be nicer and they love my baby boy. My 97pound Pitbull that thinks he's the size of a lap dog. I would definitely recommend them for any services you might need. Great staff and always make you feel welcome

posted: 07/16/2021