Banfield Pet Hospital

Friendly Staff, fast and efficient. They showed a lot of love to my buddy! They were mindful of the price of things. This is definitely the vet, I will always bring BoJack, too!

posted: 06/13/2023

Banfield offers pet insurance plans that can offset the cost of emergency and well being visits. We have multiple pets and I can honestly say that for the most part the vet techs are exceptionally good with engaging with both you and your animal by explaining procedures, costs, options, and what to expect. The veterinarians are compassionate and always patient to answer all your questions and address your concerns. Some locations offer both veterinary care and grooming services which is always convenient. We've used Banfield for our gang for over 5 yrs now with very limited issues.

posted: 02/02/2020

Been here twice. First time my dog died within 18hrs of being evaluated with Tests and blood work equalling $600! Was told to get pet insurance because they said my dog was fine. Dog died 18 hrs later and i was stuck with pet insurance bill of $1600 even though my dog died less than 24 hrs later Horrible establishment. Second time I went I had my dog evaluated and was told she had pink eye. She was given a pain med and eye ointment for two weeks. Two weeks later I had to have my dogs eye removed. These people need to be investigated.

posted: 01/24/2023

All in all, the banfield wellness program is a decent deal cost wise. I was a vet tech, you get 2 free yearly visits to include vaccines, and a dental cleaning, and seriously discounted sick visits/medication/testing/care. I was a vet tech for a long time, and the cost of the program is about $55/month, so about $600/700 a year. A dental cleaning alone will run you between $1200-$1500. However, don’t expect them to see your pet same day if they’re sick. They need a few days to schedule an appointment because they’re always full. So any money you save on the wellness program you’ll blow having to use at another vet or ER services. The website is a nightmare, very difficult to use. I constantly get notifications that I’m overdue the monthly payment even though my card information is in there-“it’s in the wrong place”. So then they don’t automatically take out the monthly payment and won’t tell you about it for 4 months and you suddenly owe $250 all at once. Some of the vets-especially the Marlton NJ location are awful-they’re clearly just in it for the money. We were going to be 10 minutes late to an appointment for our sick dog. I delayed his treatment all day for this appointment and then called to tell them we would be late. They said to come anyway. 20 minutes later after sitting in rat 73 traffic with a puking dog, they called to tell us never mind because they would need a longer appointment for him. That’s fine, but I was very clear about the nature of his visit when i called earlier that morning to make the appointment and again when I said we’d be late. They wasted a good chunk of my time, gas, and our poor pup’s health.

posted: 11/21/2022

Very caring professional staff and veterinarians. Follow up calls to make sure my pets are ok.

posted: 09/26/2022