Arlington Dog & Cat Hospital

I am giving this a 2 star review because the staff is super friendly and super attentive whenever I call and need anything at all.  So, kudos to you all, for having some type of compassion when your fur patients come in for visits and also unexpected emergencies. However, after reading all the reviews on this site, I can see I am not the only one who has recently been unhappy with the care that my dog has been receiving the past 2 times I or another family member have visited. I would like to preface this review by saying - it's not that I am unhappy with the care my dog has received by the actual vet,  it's the unprofessionalism and lack of empathy that REALLY gets to me with the other vets/assistants filling in. In the beginning of July, I had an emergency with my dog and her original vet (Dr Hoey) was on vacation so I had to see the covering doctor.  Needless to say, I had a very unpleasant experience with the covering vet who was pregnant at the time and promised myself that I wouldn't be returning to Arlington because of the experience that I had with her.  *If you're looking for a distasteful, unsympathetic, uninterested rude vet - she's your girl.  (I was going to leave a review then.. but then decided I didn't want to bad mouth the clinic that takes care of my dog and would give it another chance). Fast forward to this past weekend, my sister had been dog sitting for me and took my dog to the park.  While they were there, my dog must have snagged her nail on a branch as she was running, causing her to rip the entire nail out of her socket.  My dog, bleeding uncontrollably and in pain - my sister, panicking and frantic, took her to the nearest vet clinic, which was Arlington. Upon my sisters arrival, she mentioned to me that she must have went during lunch time hours (sorry for interrupting) and was almost treated as if she was bothering them to do their job. She also said they were discussing pricing with her as if she was going to just change her mind about getting my dog treated emergently.  "well, since she doesn't have an appointment and it's during lunch time hours, it's going to be $160 just to get her seen"  -- ok AND??!! - *I am in the medical field myself, and my office gets emergency walk ins all the time - the protocol for that is you stop eating your lunch and address the emergency. AND NOT TO MENTION - my sister had to wait in the waiting room and wasn't allowed in the room with my petrified dog which is COMPLETELY RIDICULOUS. why is COVID protocol still in place? doesn't make any sense to me, and if I'm paying 300 dollars to get my dog treated, you're damn right I want to be in the same exam room as my dog. ($305 dollar bill for a $25 dollar job). From my understanding, I was informed that Arlington Dog and Cat was just recently bought out by a corporate company - which makes sense since they're all about the dollar and less about patient care. That was their last chance with me.

posted: 09/26/2023

From a caring pet parent, please do not bring your fur baby here. I know this will be a long review, but I urge you to read the whole thing because my experience here was very concerning. My husband brought my cat, Boo, to Arlington three times since October of last year because she has been constantly throwing up. The first visit in October, the vet suggested that it was because of her eating habits since the vomiting seemed to happen whenever she'd go longer periods without eating. After doing everything we could to help her eat more consistently, we brought her back in January because she was still vomiting. They suggested we do a blood test, so we did. Needless to say, we never got the results back until our most recent visit a week ago. My husband called them three or four times to ask for the results, but the vet was always unavailable for whatever reason. Not only were we worried about our kitty, but the test was also pricey, so it felt like we just wasted our money. My husband brought her back in a week ago because she almost completely stopped eating. While he was there, he mentioned the blood results again, and the vet apparently pulled them up pretty quickly which made us wonder why it was so hard for them to send them in the first place (my husband even said he saw a note saying that they needed to call us about the results). They said her results were normal, and that she wasn't eating because she had mouth pain from built up tartar. From what my husband said, the vet barely even looked inside her mouth. They quoted us $1300 for a cleaning and tooth extraction and sent her home with pain medicine and an ointment to help with her appetite. I didn't even feel comfortable giving her the meds at first, though, because my husband mentioned that the vet had to ask someone else what dosage to give a cat of her size (5 lbs). Needless to say, I didn't trust their diagnosis and took her to a different vet the next day. At the new vet, within just 15 minutes, they were able to determine that she had an abnormal mass in her abdominal region. All he had to do was feel her body to find it, and he confirmed that it was there after doing a quick ultrasound and x-ray. He also thoroughly examined her mouth and said that, while she did have tartar buildup, there was no sign of gum inflammation or pain coming from that area. At the end of our visit, he recommended we see a specialist for the mass since it was possible that it would need to be surgically removed. The next morning, we took Boo to a specialist, and they found out that she had cancer (lymphoma) that had spread to most of her body. In additional to that, she was showing signs of early kidney failure based on her blood test and abnormal size. Since the cancer had already progressed so much, we had to make the difficult decision to put our baby to sleep yesterday morning, just three days after we found out about the mass. Due to the complete lack of care and concern on Arlington's end, our cat's passing was extremely sudden and shocking to us. Every time we brought her to Arlington, they said she was completely healthy and there was absolutely no sense of urgency to figure out the issue. Based on some of the good reviews I've seen here, I wanted to trust them, so I didn't question them at first. I know that if they had found her cancer back in October, Boo's fate and time of passing would've likely been the same. But had they given her the proper care she needed, we could've made this process more comfortable for her and maybe given her a little more time. Not only that, but we could've eased into this in a much less traumatizing way. With all this being said, I please ask that you do not bring your pet here, especially if they are sick. I really regret not going somewhere else from the beginning. Our cat deserved so much better, and I'm so angry at Arlington now that I know what was troubling her. Unfortunately for us, we had to find out at the very end that this vet was not trustworthy. If you want the best care for your fur baby, Arlington is not it.

posted: 05/16/2023

I can not say enough good things about Arlington Dog and Cat Hospital. I have never met a more committed, compassionate, empathetic, patient and amazing doctors and vet staff! I work in a hospital and I can’t even begin to tell you how much love I see this team give each of the animals that come through their doors. It’s like they know each one and their personalities. I’m always amazed and impressed. I myself am a mother of two and my boys are now are full grown adults so what do you do you get a puppy and it’s like having being a first time parent all over again! I call them for everything because I get so nervous with my new baby and they are patient and understanding with my questions and worry that I always feel at ease and never like I am being an inconvenience or being rushed. The service is the best as I really can’t get how well they know the personality of each animal that comes through their door! Your office is truly full of amazing people and I am thankful that I choose your team to care for my little girl ❤️ She also loves you love you guys too and knows when we are going as she actually gets excited to see everyone! Thank you so much for loving her just as much as I do!!!!

posted: 07/17/2022

By far the most helpful people I’ve met. They take care of our furry friends like their own and they are always happy to help and answer any concerns one might have as a pet owner. I’d also like to personally thank Christi for all her help!!!

posted: 06/12/2023

Absolutely love the staff, the Vets know their stuff. The hospital is very clean, the staff is on point. I received a follow up call the next day to check on the health my Yorkie (Fyre) and informed of lab results.

posted: 12/10/2022