Ocean Heights Animal Hospital

I usually don't do reviews because I'm in a business where reviews mean EVERYTHING but I was VERY shocked and appalled when I called this morning with the phone call. If you know you're not accepting new patients then say that from the beginning. Not when I say he's a Rottweiler and go through all the questions as if you were going to give me an appointment but when I said Rottweiler it all changed. So that to me means because he is a Rottweiler you didn't want to see him. Which is not right. Guaranteed if I told them I would give them 500 in cash for every single visit like I was paying at the other vet they would've taken it. If ANYONE has a breed of dog that is on the larger side and has a little bit of a reputation, don't waste your time with this place. My dog is a loving, docile, and calm with my kids and all the adults, kids, and other dogs on our block. So thank you for profiling him. STAY AWAY from this place

posted: 06/15/2023

Have taken my dog there for years. I am switching because they are so rude! The past couple of times the front desk people were extremely unfriendly. You shouldn’t answer the phone and work the front desk if you don't know how to talk to people. Customer service is very important to me and having such poor service for loyal customers is just a bad business practice.

posted: 08/21/2023

Never had any problems with either staff or vets. Everyone is nice and professional and they treat my cats very well. They are currently helping me with my one cat whom we just found out it's diabetic.

posted: 03/19/2023

My father WAS always a customer of thiers & suggested them to me when my 2 cats caught ear mites. $300 later, my cats STILL had ear mites. They still run their office curbside & are very impersonal, like it's 2020. From my perspective they wet my cats ears (even tho I'm quite sure ear mites is not an in office, 1 time treatment), maybe gave them a rabies shot, & left me questioning if they actually DID anything.

posted: 08/05/2023

Tried to switch my animals to this establishment upon recommendation from long time client here, and the receptionist was extremely rude, condescending, and talked over everything i tried to say. She completely turned my fiance away first after not letting him speak. Then i called back, completely shocked at how she talked to him, to see if i could make an appointment. After she tried her best to not let me say anything, she said that the vet "probably wouldnt accept my pet". Absolutely awful first impression for the clinic.

posted: 02/17/2023