Canobie Lake Veterinary Hospital

Unfortunate that they were the only place that handles exotic pets because I truly believe my pet would still be alive. I brought my pet in who was clearly in distress, but they determined that it was better to address a different problem first that had nothing to do with his distress. I brought him in in the morning with difficulty breathing, 8am, and when I didn’t get an update by 2, I called and they still hadn’t looked at him. Finally I was able to pick him up at 6 (I was waiting in the parking lot since 5 when they finally called) so I went in and waited another hour. I got a bill for $800, mostly because of his time spent there even though the procedure only took them an hour. I take him home and he hadn’t improved at all, he couldn’t breathe because of an upper respiratory infection (I’ve dealt with it plenty before) but they ignored his need for the right medicine and did surgery on what they thought was causing the breathing difficulty. Mind you, they’ve treated previous pets years prior and treated the infection first and foremost. I believe they were out for as much money as possible. I brought him in the following morning after he struggled all night since he didn’t have the proper medication and opted to put him down and they tried to convince me to leave him there for the day so they can “monitor” him aka leave him unattended in a room all day and charge me for it. NEVER AGAIN. They wasted precious time with my poor baby. This place has gone down hill since they moved and I’m so ashamed that I ever brought my fur baby here.

posted: 07/18/2023

Love this vet. The care and quality of services they provide are so far superior to any other vet we have been to. The staff, technicians and veterinarians are all such high caliber professionals. We absolutely love this vet. We started seeing them one month into the pandemic and have loved them every visit since! Our dogs are always seen promptly by professional staff who make us feel like priority 1. We love the customer service and familiarity that the team has and shows our dogs. The level of professionalism is exceptional

posted: 09/08/2023

Canobie Lake Vet has been so great with my pets. I have a cat and a bunny and they have taken great care of both of them. They go above and beyond to make sure they get answers that are needed to provide the best care for all pets. I highly recommend them to anyone who has pets.

posted: 08/11/2023

Your clinic takes the stress out of a vet visit! From the 'zen-vibe' waiting area to the warm and welcoming front desk, techs, and vets, the overall experience here is very positive for both my pets and me. You've got a great thing going- looking forward to my next visit:-).

posted: 08/03/2023

I would like to start this by saying the rating is not a reflection on the doctors or staff, but the policies that they have in place. The staff and doctors I have always had pretty good interactions with. But I am very disappointed in 2 things in particular, and unfortunately I did end up leaving. The first thing was my dogs flea and tick prevention, most of them are over the counter and I can get at most stores, but because they are 3lb dogs I can only get vet prescriptions(which I get they are my dogs so my fault lol) but when I tried to refill the prescription I had to make a whole appointment to get it refilled. I could understand is it was pain meds or antibiotics, but it’s flea and tick prevention. The second this was my cat has anal gland issues, the doctor I was working with was nothing short of amazing and compassionate. I went to a few appointments and we went through her steps of treatment but unfortunately nothing was working. So she decided the next step would be to sedate her and do a procedure on her. She emailed an estimate and we discussed that I could not afford that price at that time, but if she gave me a little while I would save up for it (may 12th, $628) she was completely fine with that, we discussed a plan of action and all was good. Fast forward to sept 29th, I call to schedule an appointment and they tell me that the doctor had quit so I had to start the entire process over and someone would call me back. Oct 5th I called because I did not receive a call back and was told that because the old doctor left I had to start the process all over again with a new doctor, all the test and medications and cultures that we did 4 months prior no longer counted. I’m aware of the vet shortage and I understand that you all work tirelessly and I admire every person in a vet office, but I shouldn’t have to start all the way back over because she left. It has been under 6 months and all of the records show what we tried. They weren’t even willing to atleast wave the office visit to have me come in and pay for all of the same tests and cultures to be done again. Very sad to leave, but if I have to start over, I don’t feel comfortable doing it at the same place, what if that doctor leaves?

posted: 10/09/2023