VCA Animal Medical Center

This clinic is one fine oiled machine. The staff is amazing and the doctors are top notch. While our tech visit turned into a full blown procedure at the end of their long day, you would of thought it was the first visit of the day and they wanted to make sure my dog was well cared for. Their communication with you while your pet is in house is excellent. I’ve never had a human doctor take the time to explain medication, symptoms and diagnosis like Dr. Grotz did, thank you! I also appreciate how they keep you informed on your bill so you are aware what it will cost. Very helpful. Thank you VCA Portsmouth for taking such great care of our little guy. You guys ROCK!

posted: 08/03/2023

I'm blown away by the care we received today. VCA was my 7th panicked call this morning as I searched high and low for an exotic vet that would help me. Ending the phone call with Lanie to arriving for our appointment all happened within 2 hours. Knowing that guinea pigs can decline quickly it was so comforting to be helped so urgently and to have my concerns heard. Highly recommend bringing your pets to VCA! The staff is top notch!

posted: 09/11/2023

I got ripped off and my money stolen at this place, STAY FAR AWAY!!!! I was called in for a consultation, and instead of the doctor coming in presenting himself and telling us his name, he didn't. Instead, he proceeded to jump on top of my animal to check him all over, to then after ask questions about why I am here and what I wanted. On top of that, interrupting me and assuming things instead of listening and comprehending because that's how you communicate properly with a person, you listen to understand not listen and spew nonsense out of your mouth without properly listening to the person, especially when you interrupt and or assume without even letting them speak. I went in for a consultation and to ask questions and to see how much this and that would cost me. To first speak about it. I did not go in for you to give my animal a physical exam on your terms and conditions, to then at the end slap me with a bill that's over 100 dollars. I will not EVER recommend anyone to go to your location because of the lack of communication and RESPECT that you guys did not care to give because all you guys like to do is rip people off of their money. Worst experience ever in trying to find a vet for my animals after moving to a new place!

posted: 10/04/2023

Amazing experience-I cannot say enough about the staff here. Incredibly kind and friendly making sure both myself and my dog were comfortable. Honest and upfront about procedures and pricing. I drove over a half hour up to VCA and it was totally worth it.

posted: 09/10/2022

My cat entered the office in pain and probably dying, and left with no pain and on the path to recovery. Jenna and the vet who's name I didn't catch were both great. This office worked with my budget and had financing available. Also they were able to see my cat on short notice. 5/5 Couldn't ask for a better office.

posted: 09/18/2023