Providence Animal Hospital

Our dog was well taken care of care of and the staff and Dr. did a great job going over his exam.

posted: 10/29/2023

We just moved to the Waxhaw area a little over a month ago and within the first week of being here had to take two of our three dogs to the vet. The techs were so sweet and I could tell they loved animals, the office, and their jobs. Both the vets and the techs literally sat on the floor playing with my German shepherds before taking them in the back. one of the dogs is nosy and put his paws on the desk to see what his new friend was doing. I could hear her laughing! This past weekend, we had to make that dreaded decision for our oldest lab. The tech working reception that day was one of seen before and I absolutely adore her. She led me to the room and was so compassionate when discussing after care, even payment. The room was comforting and they even have a jar of Hershey kisses and a sign that read, “Every dog deserves to try chocolate at least once.” It was so cute. The vet came in and spent time chatting with me, helping me weigh the options but never making the decision for me. After the loss of my sweet lab, they told me I could stay in the room with her as long as I wanted. No pressure to leave and I had privacy as no one came in and interrupted my grieving. When I went to pick up the after care package, that same vet tech/ receptionist had clipped some of my dogs fur for me (as she wasn’t sure it was included with the paw print package) and there was a beautiful card signed by all the staff and the main vet for the case. The techs actually wrote messages to me, not just a signature. What you’ll find at Providence is thoughtfulness, compassion, experience, and care. Everyone is amazing and I’m so fortunate to have found this vet. We’ll be patients for as long as we live here.

posted: 07/20/2022

Friendly staff, thorough examination and informative follow up information for your pet’s health.

posted: 06/17/2023

Dr Hay was amazing! I brought in my very anxious cat who has been developing some GI problems recently. The doc was very attentive and caring. I really appreciate how everyone (the doc, the nurse, when I was checking out post-appointment) made sure I had a clear understanding of my next steps in my pet's care! Pricing was very reasonable as well. Definitely planning on staying with this clinic for all future needs of my kitter.

posted: 09/17/2021

I rescue beagles and in February 2022, rescued two beagles from Triangle Beagle Rescue in the Raleigh-Durham area. One was positive for heartworms and part of the adoption agreement was that the rescue agreed to pay for treatment of them. The only issue was that Charlotte area vets charge in excess of $1,000 for this treatment while the rescue has agreements with their area vets for about half of that. Rather than make me drive to Raleigh on a regular basis during the treatment, the vet with the rescue reached out to this facility and received an agreement, in writing via email AND a written estimate to only charge $430 as a courtesy to the rescue. I took my dog in for a visit and after a payment of an additional $225, the treatment was scheduled. I drove from Fort Mill to Waxhaw on the day of the treatment and dropped off my dog, confirming before I left that the rescue would be paying. On the way home, I received a call from them with an estimate for over $1000. I explained that this couldn’t be right since we had the written agreement for $430. The tech then said, “Oh no that can’t be right. I was there when you first brought her in and I don’t remember that at all.” Excuse me? I have it in writing. I asked them to please call the rescue vet and they did. Long story short, they denied ever making that estimate and when confronted with the proof, refused to honor it. What’s more, no one ever called me to pick up my dog! After all the back and forth I finally called them and asked, “Should I come and get my dog?” I’m not sure what happened and I fully understand that this is a business but when provided written evidence if an agreement for a charitable service to 1. Try to gaslight me into believing that I imagined it and the 2. Refuse to honor it when given proof, is reprehensible. No animal of mine will ever be treated by this organization. Not sure how they sleep at night. UPDATE: While I appreciate the quick response from the office, I will not be contacting them because 1. They have my number and those involved in the office know who I am and 2. My girl has already begun her treatment with another vet so there would be no point in me calling them.

posted: 10/23/2022