Banfield Pet Hospital

I'm so surprised by the amount of negative reviews because this is one of the more caring Banfield Hospitals I've been to. The staff are so calm and welcoming. As someone with a geriatric pup, they took so much care with her. Dr. E is very, very thorough, detail-oriented, and explained everything about our dog's appointment today. Even the front desk staff are very welcoming. They also had many other senior dogs that day coming in, so that made me feel a lot better bringing my old doggo in for the first time. Again, very thorough and I really appreciated the level of time and care they gave to my baby during her comprehensive. Definitely coming back.

posted: 11/03/2023

First let me say, I've been a long time banfield customer. Things used to be so much better. However, since COVID, my experiences have not been positive. This is more of a business model now than care for your pets. We had an issue, but the vet was only equipped to read from a script. She was unable to offer any advice and was very condescending. Changed vets that very same week and the new vet listened, offered suggestions, made a plan, and now things are so much better. I have seen improvement in just a month. Find vets that care. My interactions were more consistent with just being a number. No interactions, no thought or care. Get you in, take your money and get you out. When you ask clarification questions, they are annoyed and act like you are bothering them. I will say the front desk staff are phenomenal as are their techs. However, the vets seem less than enthusiastic about their job. I wanted better for my furry friends.

posted: 10/10/2023

I had a dog that would get horrible rashes. We went to three different vets before this one and no one could figure out how to stop the rashes. This was the first one that was able to help our sweet baby!!! They’re so knowledgeable and helpful here! And the staff has treated the rest of our animals with so much care as well, you can tell that they care. I will say, you can’t go inside with your pet cause the clinic is small, so that took some getting use to. But we will only go here now!

posted: 08/04/2023

This place is awful. I should have taken my dog to the one in a different location or waited for the one back home. I made an online appointment and the lady called me and said they couldn’t keep the online one okay fine. I called and someone called and said no the time slot was fine. Okay then I get Another call stating I need to change it. Like what? Why do I need to play phone tag and they don’t even answer. I took her there and I told the front my dog had anxiety like bad. She was also told to have an X-ray by her last one. We waited for her new plan to kick in. My last two doctors let me go in with her. I told them she may growl and she is freaking out. Well they muzzled her and I wanted to scream at the doctor who clearly talks like she’s in a teenager. Whatever learn to talk like a professional. They didn’t ask. She said that my dog freaked with her back legs and I told the front yes I need to be with my dog. The vet goes my dog didn’t like her touching her ear. Well clearly it’s you. She told me to go see a trainer which we did. She had a routine she had everything. She told me she can’t give me anything as needed bc dogs react differently. Okay so if she’s having difficulty breathing then what? She is freaking out in cars and new areas and I was told cbd does nothing, okay so then what are my options? Nothing She then told me an X-ray isn’t needed. clearly you can’t listen. I also heard my dog screaming while they gave her injections says a lot about the doctor bc her other one didn’t even hurt her and never cried ONCE. The vet tech came out and said my dog was sweet then why the *** did you muzzle her? She also was crying and shaking after the vet visit so I hope you all should congratulate yourself for not helping a dog with anxiety but causing it. She sat in her crate and refused to come out and was crying softly on and off after we got home. The heck did you all do to my dog? I finally got her out and she didn’t eat for 9 hours after that appointment. Screw you all I’m taking her elsewhere.

posted: 09/05/2023

This review is of the optimum wellness plan. BEWARE: When your pet dies and you are grieving they insist on forcing you to continue payments on the plan or to pay some outlandish amount of money. When my poor little doggy died they insisted I pay over 600 dollars cash for one wellness appointment a week before he died or continue to pay for the wellness plan for 9 more months for a deceased doggy!

posted: 06/25/2023