VCA Broad Street Animal Hospital

The doctors and staff are so compassionate. Never an easy decision, to let go of a beloved animal, they gave us additional time well past closing hours to accept the choice and say goodbye to our fur baby. When we returned for her ashes, there was a lock of her fur and they had washed and given us the blanket she had passed in. Thank you guys so much for this and the excellent care you took of Sweet Pea through the years. Highly recommend VCA.

posted: 11/10/2023

We just started going to VCA and the Dr. that we met the first time was less than pleasant. In all honesty, I’m surprised we went back but she made mention she is not usually at that location so we returned. We came back today for a concern we had with our dogs paw and met Dr. Sarah F (not sure how to spell her last name). She came in with 100% energy and I immediately adored her. She has the best bedside manner, the sweetest personality, and our dog was head over heels for her. She is without a doubt the best veterinarian we have came across for our babies and is 100% the reason we will be back. The only cons I have: The wellness fee is pretty expensive. There are many practices here locally that charge $40-$60 for a wellness exam, and this location charges almost $100. Lastly, they don’t carry Heartgard or Nexgard. :/ Thanks Dr. Sarah for being the perfect person for us today. Your sweet energy truly made this rainy day brighter, and you’re without a doubt the reason we will be back.

posted: 04/08/2023

We have been taking our dog there for the last 15 years. It’s been a rocky relationship but overall they’re close to our home. We have Care club through them, which is taken out of our credit card every month. Unfortunately, the card on file had an expiration of April. I called this morning because my dog was yelping Every time he tried to use the bathroom and was panting. I called up and they refused to see him because the care club was not paid up from the month before. I told them that was fine that I would pay out of pocket if they could not update the Care club account immediately. The first woman on the phone said I would have to call care club before they would see my dog, even though he was in a lot of pain. She put someone else on the line who then told me they could update the Care club account over the phone and after that they would see my dog. I can’t believe that they refused to make an appointment for my dog when he was in so much pain and I was willing to pay out of pocket and then update the Care account on Monday. It’s it’s obvious that their policy is about the money and not our pets. Consider this before signing up for care club are using this facility.

posted: 06/24/2023

This is probably the worst vet that I have been to in Fuquay. I had taken my dogs in May of 2023 to get a Canine Influenza vaccine as they were the only clinic in Fuquay who had the vaccine in stock. When I first brought them in I was told they would need a full physical exam for both dogs for them to get only a flu shot which is fine, but what they did not tell me is that with the exam fee and the shots would be $150 per dog. I unfortunately missed the booster appointment, because I am out of town I had my sister call to get them rescheduled them to get a booster. My sister was told that they would have to get the shot again since the booster has to be within 3 weeks which was fine. But what they didn’t tell her was that they would need another full exam as this is their “policy.” They also said that because the dogs were seen by a new physician within the practice that they would have had to charge the exam fee anyway even though that doctor works within the same practice. This was all made known to me only AFTER I called to understand why two vaccines cost $300. My sister was never notified of any of their policies while she was at the appointment. Not only that but I was notified that for any vaccine if the dog has not been seen within 30 days you will always be charged a new exam fee. None of these policies were explained to me or my sister prior to my dogs receiving the vaccines. I would not recommend ever using this office as they will overcharge you for any service that you receive. There are much better options in Fuquay.

posted: 08/01/2023

The best around! They took great care of my baby when she was living and also reached out to me when they found out my fur baby passed. We just got a new fur baby and there’s no place I trust more with her than VCA and their staff.

posted: 08/10/2023