The Cottage Animal Clinic

The Cottage is great, but it comes with a couple of caveats that you need to be aware of ahead of time. First, they really care about the animals, and you will get top-notch care for your pets at the best prices in the local area. BUT they do not take appointments for basic services (they do for surgery and other procedures), so be aware you may spend more time than you want to, waiting for your turn. Second, you should also be prepared to be judged, and they will hard sell you on things you may not want. For instance, I own two indoor/outdoor felines, and every time I visit, it is clear that they do not approve. I always get the feline leukemia and FEV tests (and luckily, they are always negative) but much is made of getting the tests and then they forget to share the good results with me when my boys are clear. As long as things like this won't bother you, then this is your place. They can work miracles, and all in all, after coming here for more than a decade, I can honestly say they deserve all 5-stars.

posted: 09/26/2023

This clinic looks for money and money only.I had my girl friend bring my dog in for a rash and they told me he wasn’t up to date on his shots. She let them know I was aware and would be taking him to his actual vet for the shots (the price is better at actual vet). They took my dog back multiple times to be seen until finally the doc shows up. After the doc tells my girlfriend what she believes is wrong with him and how we should proceed she informs my girl friend that i have a $300+ bill. My gf asks why she (the doc) informs me he got his vaccines and test done as well hence the reason for the price. My gf told her I didn’t want any of that I only wanted the treatment for the rash. She told my gf “No, you said yes”. After some back and forth of “yes you did no I didn’t”. They proceeded to have a minimum of 4 other people tell me “you said yes”. None of which were present in the room during the conversation for my dogs care. So I call the clinic to ask them why they give vaccines to dogs without consent of the owner and I was passed from person to person to be told no she said she wanted the shots. When I asked if your calling my gf a liar no response was given. I then informed them that I know your lying to me to protect your people. The person on the phone simply told me she said yes. Meanwhile they tell my gf she can’t take the dog outside to call me while I’m at work demanding that she leave the dog untill they receive payment. So now I’m forced to pay just to get my dog back. In closing I hope they close down or that they find better people for the job.

posted: 09/14/2023

Excellent A++. Everyone was kind, professional & knowledgeable. Information and directions shared were concise & easy-to-execute. Everything was clean & cozy. Very reasonable prices. I was a walk-in & my familiar was seen and taken care of within an hour.

posted: 06/01/2023

Absolutely horrible experience..I was looking to have my 16 year old,8.5 pound Dog out to sleep because he was in so much pain and had lost all his bodily functions. I was devastated to say the least...So they told me to come right over no problem..When I get there they proceed to tell me that it was going to cost me about $265 bucks!!! I was in complete shock! So I told them sorry but I can't pay that, she then said well they could take $20 bucks off if I could provide proof that me Dog was up to date with his rabies shot..SMH! So again I told them that I couldn't afford that and I thought that was the craziest thing I had ever heard. I then told them that I would have to decline and find another vet to go to ...She had the nerve to say " Mam please make sure before you leave that you can't afford it because that was the going rate everywhere and I won't not find it cheaper anywhere... Just a FYI I ended up going to a vet in Kinston that charged me $57.50!!!!!! PSA BEWARE "They(The Cottage) are clearly trying to CASH IN on people's misfortunes!!!!! I have never in my life be so upset, angry and disappointed in a place 😡

posted: 06/28/2023

Great Prices - Be prepared to wait as they do not schedule appointments. Update: I've been going here for about a decade and over the years I've had a variety of experiences. To be honest there were times that I swore I'd never go back. (I mention this because of negative reviews) But now I am glad I didn't switch to another vet. It seems that the vets on staff changes with relative frequency. I believe this is part of an internship program (just a guess,) and this accounts for the variation in service satisfaction. Service is usually friendly but patience is required. If you are the type of person that is always in a hurry, this may not be the place for you. My experiences in the last year have been incredible. Two major traumas, one euthanasia and regular check-ups. I have a cat, Elvis, who suffered massive trauma about seven months ago. It's a long story but I know that the care he received at the Animal Cottage saved his life. This is not an exaggeration. He seems to find trouble because we just had another visit where he impaled himself on something and ended up with a 3-inch incision with staples. The bill was $400... anywhere else it would have been double that. They will always give you the most realistic treatment options without trying to increase the bill and you will know what the cost will be before they begin treatment. Most importantly they really care about the animals. Their compassion has helped with the care of several elderly pets in the last couple years. Another note, they are now allowing people to wait in the lobby, but you can still wait in your car if you prefer. I appreciate this because Elvis doesn't appreciate the canine clients.

posted: 11/17/2022