VCA Animal Hospital West

I have been going to this vet for 30 years dating back to Dr. Eubanks. Like many other pet owners my puppy is part of my family. When selecting a doctor for myself I expect that there will be a Doctor at the office when I need care. I also expect compassion and an urgent need to help me feel better. Needless to say I expect the same for my puppy. I also have a puppy care package that I pay $80 dollars a month to take care of my pet. In the last year I have needed care for my puppy who was sick usually throwing up and not eating very lethargic 3 times during business hours and been told that they could not see her for 48-72 business hours. Resulting in an emergency hospital doctor visit cost at least $450. This time today all the doctors are in a meeting and are not available to return a call or to assist in any way. This network of veterinarians are not in the business of taking care of animals they are in the business of helping your on as need basis on their schedule. I highly recommend finding a veterinary that is not affiliated with VCA.

posted: 10/26/2023

The people who run this place are absolutely wonderful. They provide very good, sincere and professional service without charging insane amounts. We had make the horrible decision to put our cat to sleep and they were the perfect amount of somber, compassionate, and and professional about the whole ordeal. They even gave us a clay imprint of our cats paw with his name on it, asked what part of his fur we wanted and gave us an cat angel pin and seeds to plant in his memory. They sent his remains for cremation for us at a very reasonable price and they were also wonderful and did a great job. 10 Star experience for sure.

posted: 09/26/2023

Great Experience. I am new to the area and now have a sick kitty and a sick dog. They worked me in quickly , were kind and have followed up several times. Great staff!

posted: 11/10/2023

Took really great care of my pup who recently got surgery here. Sent regular updates of my dogs surgery progress and felt included in the process. Prices are fair and they make sure to inform you of treatment/procedure costs before going through with anything. Thank you VCA!

posted: 12/02/2022

VCA Animal Hospital has the best team with the leadership of Drs. Jackson, Gronneck, and Julienne. All of the vet techs and hospital staff are kind, caring, and put the needs of our fur babies first. They also do not forget the hoomans. I have personally lost 3 of my babies in 2020 due to cancers and autoimmune disease. We lost our last baby in 2021. It was a hard year, but they were caring and compassionate and did everything to keep our babies comfortable and prolong their lives until it was truly time to let go. As they passed from this world, the staff would lie in the floor with us or hold tight to us as our babies became angels. There was no rushing or acting as if they were just another dog. The caring did not stop with our babies' passing. They checked in on us far after our babies' passing. We have all been treated as family. I can speak for our experiences. I would also like to say that I realize It is costly to care for our fur babies There are those that don't appreciate the cost, but no matter where you go it will still cost maybe more than you think but prices are high everywhere for everything. I live month to month, but I chose to adopt these babies so I don't complain because they are my world. I feel that my TEAM does the best, and they are worth everything. I appreciate that they give me upfront estimates and honesty for procedures and inform me when testing is unnecessary. I don't feel like I am being taken. Now I have 3 new rescue dogs and 2 adopted cats. They are treated as family by my VCA team. I love this TEAM. I can't thank you all enough. Be kind to our pet professionals...they do their best for your little ones.

posted: 05/11/2022