Banfield Pet Hospital

Arrived surgery date for family pet and received conflicting information that differed from what surgeon initially said. We agreed to move forward that day and left pet in Banfield Rocky Mount care. Received call short while later, no surgery. Different surgeon did not want to proceed. Felt he needed back up and was now recommending initial procedures. Quite a bit of confusion on Banfield part and lacked communication. They could have called bc they knew we were a distance away and they should be aware of their own staffing issues. Dr. Fig was provider we first met with and who explained what needed to be done. Day of surgery, Dr. Fig out of town. We believe Dr. Fig was correct in her assessment. We were ready to move forward and felt comfortable with plan. Day of surgery is when confusion set in, from med assistant behind counter to the provider. Very dissatisfied and disappointed with service. We obtained pet's med records from Banfield and have appointment with another surgeon, same day of Banfield scheduled procedure. i

posted: 08/08/2023

Too potential customers.......I a senior citizen on a fixed income signed up for a year of service for my pup. Too my surprise after the year was up......monies were still being taken out of my account. When I called about this......I was told it would cost me 500.00+ dollars to get out of this so call ONE YEAR agreement. I would strongly suggest you find a place that REALLY cares about your pet........not the almighty dollar. There's something about this that is unethical. I don't know what the outcome will be. Just don't judge people that are homeless with their pet. Good luck finding services for your pet that doesn't hold your bank account hostage. God help me. Prayers are excepted

posted: 04/24/2023

My lab got sick yesterday and when I called, the technician I spoke with was very helpful about helping me determine if I should bring my lab in or not. She was able to squeeze me in to their already busy day and when I got there they were super nice and friendly to both my dog and me. The technician who slabd vet who treated my dog with also nice and helpful with making sure he got the care he needed.

posted: 03/19/2023

This is my first time at the Rocky Mount Banfield and it was a wonderful experience!! When I dropped my baby off the tech that greeted him so warmly!! It put me right at ease. She literally greeted him the same way I greet him when I come home. I can tell they took great care of him by the way he acted when I picked him up. He was his normal energetic self! They even surprised me with some hilariously adorable pix of him! Overall a really great experience! * update. Had to take my dog in for a wound, and he was SO EXCITED to come here. Lol he got out the car and ran to the door as if he was going to the dog park. Then he kept trying to follow the doctor to the back. So I think it’s safe to say he was treated really well. So again I would HIGHLY recommend you bring your pup here*

posted: 02/16/2022

Very good place to take your furry friends. You can get on the payment plan that fits your budget. Most of us can’t dish out big bucks every time we need a vet.

posted: 04/08/2023