Banfield Pet Hospital

Banfield pet hospital in Morrisville is the worst! They don’t return phone calls, when they do answer the phone they put you on hold sometimes for over 20 minutes and they’re rude.Obviously they are understaffed, so it’s not easy getting an appointment, and that’s the reason we cancelled our pet wellness plan. That place is definitely not what it used to be! Looking for a new vet hospital.

posted: 10/03/2023

The worst…… it’s sad I hate to tear a place apart but they deserve it. I’ve been to thee Banfield’s and they’re all with issues. They fail to put outside records in the system. This causes unnecessary vaccinations, wait times crazy, they tell you they’re infection that aren’t there. They don’t give you all of the information. They don’t follow through on diagnostics testing results. Honestly just find a good vet that’s is consistent. We go to Hilltop Vet now and receive the best care. They have checked on our dog more after one visit than Banfield did the whole time we were with them. Bottom line I feel Banfield is more worried about upsell for things you don’t need than trie care of your pets

posted: 08/10/2023

A Disappointing Experience: Impersonal and Inefficient Service at Banfield Vet Hospital I feel compelled to share my recent experience with Banfield Vet Hospital, which left me thoroughly disappointed. Despite being a loyal subscriber for more than a year, the level of service I received was consistently impersonal and unsatisfactory. What stood out most was the complete lack of direct communication with the veterinarians, as they relied solely on receptionists to relay information about my dog's health. This left me feeling disconnected and unable to have meaningful conversations regarding my pet's well-being. One particular incident that greatly frustrated me was the arduous process of obtaining a simple document. I was forced to visit three different locations, which not only wasted my time but also highlighted a clear lack of organization and efficiency within the hospital. The staff members I encountered during this ordeal were unhelpful and seemed indifferent to the inconvenience I was facing. Their lack of empathy only added to my growing frustration. Overall, my experience with Banfield Vet Hospital has been far from satisfactory, and I cannot in good conscience recommend their services. If you are seeking a veterinary hospital that values personalized attention, clear and direct communication, and efficient processes, I strongly urge you to explore other options.

posted: 05/24/2023

First time at this location. My dog was nervous, however the staff made him feel comfortable very quick. This is also the quickest he has been seen at any Petsmart. I like that fact that they give you your own waiting room. The store seemed more clean than the other PetSmarts too

posted: 05/17/2023

Banfield always seems to take good care of my pups. I even found a vet at one that's a skin allergy specialist. She saved my poor dogs skin and quality of life. The pet plan is so worth it, especially if your pet has recurring issues that need attention. I feel like the vaccine plan in it, is about worth what you pay, and still get "free" visits.

posted: 12/22/2019