Banfield Pet Hospital

Never ever will I ever ever recommend this place to anyone nor ever take a animal there if it were on its death bed on the side of the road a block away from banfield animal hospital.$1,300 dollars later with no answers and no correct medication my dog is now corrected over chicken and rice.This is the second time they got me and it will be the last.There are plenty of other places that will truly take care of your family member.your doors were shut down in statesville and I can't wait for your shop to close in hickory.

posted: 08/30/2023

We have been going to this Banfield for well Over a year, the people here are absolutely amazing I have one Dog and one Cat and we refuse to go anywhere else. They treat my Furbabies like one of their own and are kind and courteous. They don't treat my babies like transactions and they give us the cheapest options for care first. Always are super transparent before any care is given. Needless to say, 5 stars is well deserved. Highly recommend.

posted: 02/28/2023

After 7 years of being with Banfield I have decided to take all of my pets and leave. The turnover rate for vets is insane. I never recognize a face. The last time I was in here I was told that my pet may have a heart murmur and to go see a cardiologist that was $600 JUST for an exam, not treatment itself. I was told nothing else. The doctor was not rude, however. I decided to get a second opinion as this did not sit well with me. I took my pet to Troutman Animal Hospital, as it was recommended to me by a family friend, and they were phenomenal! They were very welcoming & the doctor was great. My pet can be very anxious and he was very calm/patient with her. He also explained that he didn't hear much at all. He didn't think that there was heart murmur and that if there was it would be grade one. He explained everything to me and said that he personally would not spend $600 at a cardiologist at this point. I LOVED the honesty of this location. I love Banfields receptionists and nurses, but the doctors are never the same and it seems this place only wants money. I pay almost $110 a month for my pets insurance and it really doesn't cover anything extra beyond the basics. You'll personally make out better going to a local vet.

posted: 11/23/2022

Front desk was amazing. They made us feel welcome. Dr. Carli. Williams was very pleasant as was the technician on 1/26/23. When we returned on Monday the front desk was just as awesome as ever. Everything seemed pretty routine. Bruno went to the back but then some random technician came and asked if I was aware of the cost of his medical care... Black male with bully breed/ sweats and and hoodie. Am I overreacting? Was it just an unusually large bill and just out of the norm or were was this just a good ol profiling case? This is how you lose customers. Bruno and I didn't come for free health care. Stop.

posted: 02/04/2023

Just made my first appointment with this new Veterinarian pet hospital here in Mooresville North Carolina, we’ll see how the appointment goes. Unfortunately they are booked up until Thursday morning for only a drop off. Today is Monday morning and my Kona is not feeling very well from throwing up earlier this morning. Fingers crossed. Update: Kona is feeling better and let me just say but wow, this staff team is amazing compared to the Dublin California team. The level of excellent customer service is top notch, these ladies all have great personalities and exhibits wonderful professionalism. They made me feel welcomed during my first interactions, explained all of the care and treatments that they gave to my Kona and my checking out went very smooth. They even allowed me to include other family members on a three way call during my payment process, I’m changing my four stars from four to…⭐️⭐️⭐️⭐️⭐️

posted: 10/07/2022