Animal Hospital of Mebane

Can’t say enough good things about these folks at Animal Hospital of Mebane! My old vet was booking us further and further out for routine care…which I understand, and figured was to accommodate more emergency and last minute appointments for sick animals. So I was dismayed when, after a few days of being off, my dog vomited blood and they couldn’t fit me in the entire week (called on a Tuesday). The old vet’s office told me to take her straight to an emergency hospital, and while I wouldn’t hesitate if I was sure that was needed, it felt like the wrong move and also bothered me that this was the immediate response, rather than at least trying to fit me in. She didn’t have a fever, is 4.5, and had never been sick before last week. My friend brings her dogs here and always has the highest praise of Dr. Jordan and all the staff, so I called and was really relieved that they were able to fit me in the next day. Had to take her back a few days later for a UTI that cropped up over the weekend and they were just as quick and got me in first thing on a Monday morning. Saw two different vets and spoke with multiple front desk staff. They all were very kind, listened thoroughly, and took my concerns seriously. They gave me an estimate of costs (that was accurate!) when she needed multiple tests run, and were very easy to communicate with and make appointments with. Both vets and the vet tech I saw were fantastic and communicative, and their pricing is competitive to the area. So glad to have found this place - thank you for helping my girl get back on her feet! Look forward to continuing to bring my dog here, and feel that I can trust that she is in really good hands going forward!

posted: 11/16/2023

We just finished our first appointment and we're 100% satisfied with our experience. Everyone was professional and friendly. Our cat had their full attention from the moment we walked through their door. The entire visit was very thorough and organized from start to finish. Treatment options were fully explained (and reasonable) and they were very transparent with how much everything would cost. We are very happy to know that our cat can depend on the continued caring expertise of the veterinarians and staff of the Animal Hospital of Mebane.

posted: 03/28/2023

I went to this place with an urgent new patient experience on the recommendation of a friend. Dr. Jordan was patient and kind, and made me feel like we were valued customers. We have stayed with this practice as it has grown and evolved. Now we see Dr. Doug Ray, and he is truly exceptional. He takes his time with thorough assessments, and he’s not afraid to reach out to other specialists if he feels like he’s stepping out of his area. He is a very competent surgeon but seems to enjoy working with people even more than that. I have thrown him a lot of curveballs over the years, and he always adapts and comes back with a plan. I feel included in the decision making but I also feel like my decisions are well-informed by his expertise. I highly recommend him. Although this is kind of like shooting myself in the foot because it’s actually already hard to get an appointment at this practice. They stay very busy! I highly recommend the practice. And hope they move somewhere larger soon.

posted: 09/05/2023

The nurses and Doctor were very nice and respectful. They were gentle with Izzy and carefully helped her thru transition as she passed away and very caring with us as well. Nothing I want to go thru again but at least we had caring people to help us and make it easier. Thank you

posted: 08/11/2023

I’m going to start off saying I have never in my life wrote a bad review until now, I believe everyone is deemed to have a bad experience but shouldn’t brand the place. I actually have been content with this vet up until recently, my dog was diagnosed with cancer and was told there is nothing they can do. This is already hard and I understand things like this can happen. They only prescribed his gabapentin/ steroids for a week. When I called back needing more meds they said they needed to see him back in even though the notes say there is nothing they can do but comfort at this point. My dog hates that places and feels very uncomfortable there as to be expected so the need to bring him back there seemed pointless to me. The receptionist Natalie was very in-compassionate, rude stated I needed to start reading the labels on the meds because I accidentally ran out of the steroids, was very rude about it and then they didn’t even refill the steroids only the gabapentin, I explain he now has a wound and most likely I would think would need antibiotics and they said they needed to see him I explained how hard it is for me to get him out and since they have already seen him and stated there is nothing they can do put provide meds, they didn’t care still needed to see him due to protocol, fine was not happy. I texted the other receptionist there explaining how incompassionate and rude Natalie was and she texted me back thinking she was texting Natalie her coworker and actually said really nasty things about me(the customer) which I still have the messages. Now they will not even send over his information until I pay $26 due to me canceling the visit due to my terrible experience. Then an Angel comes along Dr. Melissa Massey with Alamance country side mobile vet care. She explained he should not have been given a short time frame on his life span that noone can plan that and he should also be on stronger pain meds because he’s uncomfortable and knew this before even seeing him. And that he should be going through other and given more comfort options then what has been given. She only charged $85 to come out plus meds which she brought with her! I HIGHLY RECOMMEND MELISSA WITH ALAMANCE COUNTRY SIDE MOBILE VET CARE. I have never been so pleased in my life with the compassion and knowledge she has shown me.

posted: 10/25/2023