Banfield Pet Hospital

It’s been a yr and I have really enjoyed taking my babies Coco and Kali here. As is everywhere you go these days, no matter where you go, shortage of staffing abounds, but they make every effort to accommodate your schedule and needs. Love the Vet Doctors as well as the staff. Always friendly, helpful, patient, and careful to be sure to deliver the best level of care.

posted: 08/27/2023

Edit: thank you all for listening to me and actually getting my dog an X-ray and sending her to a specialist. Other vets ignored me bc she’s so young. Hopefully we can get her the care she needs soon This place was a much better experience than our last encounter at a nearby banfield. My dog has bad anxiety and they let me take her to a back room to calm her before her appointment and it was fine she had no issues going with the nurse. The doctor and her got along and she said she had no issues. Thank you all for taking care of her so well.

posted: 10/25/2023

This establishment held our very sick dog for hours & when it was time to pick her up told us that no work had been done because they needed to wait for consent and payment review. Any other location has always called prior to pick up time to ok charges and treatment. Instead they chose not to provide our dog with care and stated that they would continue with services on the next appointment date! Extremely UNACCEPTABLE and a waste of our time. Do not bring your pet here!

posted: 10/28/2023

I would highly not recommend!! DO NOT SUPPORT, not personable and no ethics! This is a production base practice. The prices are high, their membership is almost a scam! Everyone I have explained my experience to jaw dropped and asked me why did I take my puppy to Banfield!! You can not cancel membership in office you have to call a number that the wait time was over 1 hour to speak to a live representative. I had to cancel my membership via text message service after hours trying to reach someone during my time at work and before the 4 day dead line to cancel my membership because my puppy will not return! You are not welcomed behind the door with your pet. You never see the veterinarians face only spoke via phone call. I had a drop off appointment both times that took 4+ hours. Dr. Nimocks never took into consideration my comfort level and never educated me on my concerns only forced sedation on my two month old puppy bc he wouldn’t “stay still” for x rays. Dr. Nimocks questioned if my breeder was a veterinarian when referencing what my breeder recommended while I was stating what I was uncomfortable with and what I really did not understand. She appeared confident my puppy had something broken but after putting my two month old puppy through sedation and no telling how many x rays, nothing was broken and only explained their was possibly a soft tissue injury. (As I am happy and thankful nothing was broken) as a VETERINARIAN who was so confident it was broken and highly recommended moving forward with sedation and x rays without the least invasive FIRST really shows Dr. Nimocks ethics and the practice of the company. I come from a career where the least invasive is always first option and patient educated is always given when patients feel uncomfortable not questioned their comfort level but here it appears it is based on how much money you can get from the pet companion because we are willing to do anything for our fur babies! This is where people are taken advantage of! People have to realize offices have a daily production they must meet and this is exactly how I felt this operation works. I am extremely uncomfortable and my trust for veterinarian offices has been ruined from my experience here. DO NOT SUPPORT I paid everything I needed so my puppy does not have to return and I will never recommend this place to anyone!

posted: 06/12/2023

As a corporate company, it’s not the employees at the hospitals fault. They have always been very kind and courteous. It is just extremely frustrating to be paying so much monthly for services and care but never being able to book an appointment when it is needed or receive what you are paying for.

posted: 07/28/2023