Banfield Pet Hospital

I am the owner of my blue cane corso kilo and I came to them yesterday for the first time in desperation after having a terrible experience at other Benfield’s!! I felt like they wanted nothing to do with my dog knowing his breed!!! This facility I can ensure you my experience was everything!!! They were super professional, knowledgeable, kind, super helpful even with my dog not being the friendliest. When I walked in it was a warm atmosphere really clean and smell nice. The lady at the front desk placed me in a room immediately. I didn’t have to wait at all my dog kilo vet tech Denise!!! Was amazing she was so knowledgeable I thought she was the doctor even the doctor was nice I am so happy I took my cane corso here I was almost in tears how they treated him!! I HIGHLY RECOMMEND THIS PLACE TO ANYONE!!!!!! Even the front desk ladies were amazing I felt like royalty coming here!!! Thank you guys for all that y’all do from the bottom of my heart

posted: 09/06/2023

Be advised: due to a "new policy" Banfield is rejecting loyal boarding customers! We're now stuck with trying to find a new facility for our 17 year old Yorkie with very little time to find a trusted facility. We've had them watch our dog for years, in fact he just stayed with them in March! Our family Veterinarian, who we've been loyal to, is the one who recommended Banfield to us years ago for boarding after we had an emergency ICU situation at a doggy camp style facility. But now Banfield is refusing to keep our dog because we won't have them administer the 2 shots required to board. We've had our family vet do those shots every year (since our dog was born!). It's never been an issue in the past. Not sure where this "new policy" is coming from but don't let them catch you off guard and stick you in a bad time restraint situation. Our elderly dog and family are now under undue stress due to this company's money hungry policy changes! (Zero stars) A company that doesn't value ALL of their customers won't be a company for long.

posted: 06/01/2023

Experience was absolutely terrible, nurse kept pushing a subscription service on us, she wouldn’t listen to what we told her, vet wanted to tell us he had behavioral issues even though he has had shots from multiple other vets and had no problems along with having a vet move his hurt hip while he was in pain 2 days before and had no issues once so ever I never leave reviews but this place was absolutely terrible didn’t warn us that the price would actually be higher than they originally said they said influenza shot would be about $50 and the bordtelle vaccine would be about $30 they didn’t mention they would be charging us for a exam which we didn’t ask for and no other vet I’ve been to charges for an exam when giving vaccines except for his initial and yearly exams will not have our business ever again and recommend staying away.

posted: 09/01/2023

Went in just for a bordetella and influenza vaccine, got charged for a exam that we where not told was going to be added. Then proceeded to tell me and my husband (who also left a review) that our dog, a husky, had behavioral issues. Even though 2 days prior to this vet appointment we had to take him to the emergency vet for his hip, they rotated to see where it hurt and all he did was whimper and try to get away not once tried to “snap” at the nurse or doctor. He has been to MANY other vets and not once has he even noticed them giving him a shot or when he needed it, his exam. Not to mention the attitude the nurse had when bringing him back to the room saying “oooh he’s great just great” in a very very sarcastic manner, she also tried to push a monthly subscription onto us after we told her we are not looking to do a subscription. Also tried to argue with us about him getting his DA2PP, where they only put down it was just for distemperment and not the four actual diseases it covers. Also as we were leaving the “doctor” came out after us with a card for behavioral classes. I know my dog, and I know for a fact given I spend almost every waking moment with him he absolutely loves people and would never snap or bite someone. I will say that after he was brought back to the room he did not want to get close to the doctor nor was he interested in trying to interact with him. I do not like this place and will not be bring any of my animals here ever again.

posted: 09/01/2023

OK for routine care. But apparently South Ridge is so overcrowded with patients that they can’t see my almost 14 year old German Shepherd who suddenly started having stroke symptoms (can’t walk, disoriented, incontinent). They gave me two options when I called them at 8 am: 1) take her to an emergency vet Or 2) drop her off there and the doctor would eventually see her later in the day and they would call me after I again explained to them she couldn’t walk, was disoriented and in my head I’m thinking it’s time to put her down. I don’t think it’s appropriate to ask a dog owner to “drop off” their elderly dog with symptoms this severe. I received ZERO compassion from them. I called a different vet and they were able to work me in due to my situation. You would think that after 20 plus years of bringing my dogs to South Ridge they would have been willing to do more to help my poor dog. I think most people would understand if you had to cancel their pets routine appointment for something like this. End of life care is extremely important for the animals and their owners. South Ridge needs to take a very close look at their process for handling these situations in the future or they eventually will lose more of their customers like they did us today.

posted: 09/09/2021