Banfield Pet Hospital

My pup passed away in September. They were very empathetic about the process but I was obviously distraught. A week later these showed up at my home. I could not even bring words to the happiness this brought. Thankyou all so much for the kindness. I'm crying just to write this but it meant so so much to us.

posted: 10/07/2023

So far the best Banfield hospital I ever had my dogs enrolled in. Dr. Smith always takes great care of my dogs. I only had my two girls go so far but I love how she explains everything to me perfectly. Goes over pricing with me and always helps me make sure I get the most for my money by comparing prices and options.

posted: 09/08/2023

We love Banfield and have used it for many years. Unfortunately, we've had a few bad experiences at this one. Example: After repeated visits to Banfield for an extremely large abscess, they wouldn't clean & drain the area. Unfortunately, it kept coming back and forced us to go to an emergency vet on a weekend. The emergency vet spent about 30 minutes doing an Xray, shaving/cleaning the area, and drained the abscess. He hasn't been sick since. This place is fine for day-to-day needs, but we won't be relying on them as much anymore.

posted: 09/29/2023

Had a wonderful experience bringing in our puppy for his first exam. All the staff was great but a special shout-out to Brandy. My youngest son who was with me at the time is severely allergic to peanuts. During our puppy Goose's exam I noticed her putting some Kong treat on the cabinet to occupy Goose. I asked her if it was peanut butter flavored to which she replied yes. I explained my son's allergy and Brandy immediately wiped it off the cabinet before Goose got to it, re wiped the cabinet . Put the paper towels in a separate bag and tied it closed placed in the big trash and then removed the big trash bag from the room. When she came back she thoroughly washed her hands. Thank you Brandy for going above and beyond to ensure my son's safety!! It meant so much to me the care you took not just for Goose's well being but to ensure my son stayed safe!

posted: 07/06/2023

Employees need to be more professional and respectful when it comes to delivering information about what your pets treatment needs and the amount it will cost you. They talk to you in front of everyone in the waiting room. How embarrassing. What if someone cannot afford the treatment. It's tough enough to deal with that, then you have people in waiting room judging you because of it. I mean common courtesy, take the clients into a room or down the hallway at least. I was also shocked to see so many dogs coming in without a leash. The facility does give you one while you are there but dang. I'm so tired of hearing, "my dog won't bite". Umm, if it has teeth, it bites

posted: 05/24/2023