UrgentVet - Huntersville

I brought my cat here for an emergency visit to get her teeth/tooth looked at. The side of her mouth was obviously bothering her for 2 days! I was told that she may have an absessed tooth and after the Dr checked her out, she did!! The nurses and Dr were so sweet and compassionate and made us(my cat and I haha) feel very comfortable! 🙏😻 They explained everything that was going on with my cat, they had medicine to give her during our visit and gave me recommendations to do for my sweet fur baby after the visit! Also great prices for the exam and for the medicine they gave her during her visit too! I would definitely recommend bringing your fur babies here!!!

posted: 08/24/2023

Excellent staff who are kind, compassionate, and thorough. Came this evening for an emergency for my dog. Their online check in system made it very easy for me to be checked in immediately and placed inside of a room. Right outside my room, I heard another family who lost their pet. The staff seemed to have a lot of compassion towards that family and came to notify me of a delay in servicing me due to this tragedy (which was very kind). They gave my dog water while she waited and came to clean her vomit. The nurses loved on my baby and were transparent in explaining all of the charges prior to execution. Once seen, the doctor was extremely patient and thorough in examining my dog. She presented possible problems and various solutions. Despite it being the end of the day, she was still very kind to me and my dog. All of the staff here are phenomenal. I all definitely return (but hopefully I won’t need to lol )

posted: 07/12/2023

Our puppy broke his leg and the staff could not have been any nicer. Service was exceptional. No wait. Walked straight in and were seen by a vet tech and vet who were both friendly, knowledgeable, and upfront about procedures and costs. X-rays and visit information was sent promptly to our puppy’s main vet. Would definitely use them again if needed.

posted: 08/22/2023

I took my dog in right after her accident. I was in a room within 15 minutes and greeted by such a kind and wonderful staff. I received expert care and would highly recommend this clinic .

posted: 09/25/2023

On Sunday, 8/13/23 my wife took our 15 year old Yorkie here to have his left eye checked as we noticed he was having trouble opening it. They let us know he had developed an ulcer on the eye and prescribed an ointment with a steroid in it to treat the ulcer. They let us know to make an appt with his regular Vet to check progress in a couple days. Upon arrival to our regular Vet, they let us know it had gotten worse and asked to see the script. They told us that UrgentVet had prescribed a ointment with a steroid in which is making it worse. Better yet, 2 signatures at UrgentVet checked out that script. Tuesday evening, the ulcer burst. Thursday morning, we had to make the decision to have his eye removed. Upon contacting UrgentVet letting them know of their mishap, they refunded the script and let us know the manager would be in touch. 15 days later - nothing. Refunding us $200 does not get our dogs eye back - and no follow up from the manager shows that this business is purely about the financial aspect of pet care. I urge you, if you have anything at all wrong with your pet, DO NOT TAKE THEM TO THIS OFFICE. I hope that no animal has to go through what ours did because of the lack of care at UrgentVet in Huntersville. Update: 2 weeks from the initial review, still no contact from the Business. Glad to see they can reply to my review and act like they will though.

posted: 09/16/2023