Vetco Total Care Animal Hospital

I took my dog to Vetco for the first time for a check up and presented an issue with her paw being red. The front desk woman was very kind and sweet, she made checking in and out easy. The reason for my 1-star is because of the vet assistant and doctor. The vet assistant came into the room and was very rude and passive aggressive. She didn't introduce herself and responded with an attitude to every question she asked me. At one point questioned how long I've had my dog making it seem like I haven't had her for long (I've had her since she was 8 weeks and she's 4 years old now). She made me feel very uncomfortable and I wanted to leave right there. I kept offering to send her my vet records and she had me send them to the wrong email twice. Then proceeded to tell me because I didn't have records they'll have to run tests. I had the records sitting there AND I sent them 3 times. She didn't explain why they wanted to take my dog into another room or what "tests" they were doing. The doctor then came in and provided no introduction and it was a very awkward interaction. I will not be back and do not recommend

posted: 08/24/2023

So… we added a second dog and this was his first visit. Caesar, our newest addition was a bit reserved at first. The minute the assistant walked in Caesar began to roam the room feeling less stressed about his visit. By the time the doctor came and she just sat on the floor with him he was ready to have all the attention! I believe the staff is very impressive the way they are extra loving on the pets and comforting to us (the parents). Explains the breed to me from a medical provider who specialize in our furry love ones. That did it for me. I will be returning even after Caesar finish his puppy rounds. Thank you again for being our go to vet!

posted: 04/03/2023

Vetco Total Care is an exceptional pet care center! The team's dedication to our furry companions is evident in every visit. They provide comprehensive and compassionate services, ensuring our pets' well-being. From routine check-ups to specialized treatments, they handle it all with expertise and care. The staff is friendly, accommodating, and always willing to answer our questions. Our pets feel at ease in their hands. Vetco Total Care has become our trusted partner in keeping our pets healthy and happy. Highly recommended for all pet owners! Thank you, Vetco Total Care, for your outstanding service and genuine love for animals!

posted: 07/21/2023

If you love your pets do not use Vetco. Our girl Maia was a patient since we got her at 8 weeks old. She recently became really ill and we had to make the tough decision to have her euthanized at only 7. In the process of trying to get the help we needed from Vetco, we had to call an 800 number that is not locally operated and go through them to get in touch with any one at the local vet office. They never seem to understand what you are asking and it always takes forever. When your pet is that sick, being able to reach your vet quickly can be critical. We have another pet that we will be taking elsewhere going forward for this reason alone.

posted: 08/06/2023

Yesterday I brought my two dogs in for their first physical exams as I am switching vet hospitals. We saw Dr. Cox and she was amazing with Blu and Gadget. I love that she sat on the floor and made me feel like my dogs were her favorite pets ever. She did very detailed physical exams and I had estimates in my email by the time I left for future procedures that I inquired about. The staff was very attentive to my dogs and the price is affordable -- especially for the area where some things seem to cost a fortune. The added treat of peanut butter made their day!!!!

posted: 08/01/2019