Banfield Pet Hospital

We brought our puppy in to get weight on the scale and my daughter stepped on the scale and the lady working the computer, very shrewdly demanded get off the scale! You do not speak to other people's children that way there was many other choice words she could have chosen to use and be polite about it. Completely unprofessional.

posted: 08/10/2023

Had 2 pets there and went with the wellness plan. Nothing but a payment plan. When my pet died, I still had to pay the balance of the plan. You cannot stop it, which I thought since I paid monthly. They don’t tell you this when you enroll. That’s Banfield corporate and the local just has to enforce it. When my last pet was put to sleep, I called to tell them and I got a ‘sorry about that’ and ‘I’ll tell everybody’. The vets make the difference and Dr.McKain was great, the only reason I stayed. But she moved and I’m done with them. Get a good, local vet that isn’t a part of the business machine and get insurance or save on your own to help with costs.

posted: 07/31/2023

If anyone is looking for a vet, I strongly recommend avoiding Banfield Animal Hospital in High Point. Multiple times, they have refused to treat my two cats. I finally decided to end my wellness plan with them. Now they insist I pay 80.85 to complete my plan. Essentially they want to be paid for services NOT RENDERED. They have refused to work with me on this and ste so far refusing to work with the BBB. Other customers have filed similar complaints.

posted: 07/19/2023

They are scammers and will rip you off! They charged me for X-rays that they took on their outdated equipment, which the doctor could not read properly to diagnose my fur baby's problem. The doctor bluntly blew me off and told me to go to another vet to have X-rays and other test done because their X-rays were not clear and that they could not help me. The doctor lacked all compassion or care for me and my fur baby!! WHAT A HORRIBLE EXPERIENCE! I had to go to another vet and pay for another round of X-rays to get a proper diagnosis and treatment. If you about your precious fur babies, Don't take them to Banfield! AT LEAST THEY CAN DO IS REIMBURSE ME FOR THE FAULTY X-RAYS THEY CHARGED ME FOR!!!

posted: 05/30/2023

We got a puppy in June of 2022 and the first day we got her we got the wellness plan. The staff could use a lesson in customer service. It’s hard to even get them on the phone sometimes. Well even if you book an appointment in the morning for the same day at a later time they charge for an emergency visit. Even when it’s not even an emergency visit. Just recently our puppy has cherry eye, they gave us a cream but said surgery is the fix. After waiting 3 days for the surgery estimate they called us and told us it would be $1000. For just one eye. So I called around at other vets and no other vet was even close to being that expensive. So we will gladly be taking her to another vet for this SIMPLE surgery. So then we decided to just see if we could cancel our wellness plan because it’s not even worth it anymore. So we called and were told that it’s $1,200 just to cancel the plan!! Don’t go here they’re thief’s. It should not cost this much! They are just trying to take advantage of people who care about their animals. We are now stuck in this contract till June and pay every month when we won’t even need to go back to the vet until her next vaccine which isn’t till July. Wish I knew all this before going through all this trouble. Definitely WILL NOT be renewing the contract for the wellness plan.

posted: 02/23/2023