Carolina Animal Specialty & Emergency (CASE)

We've had to come here a couple times. The first time was for our 3yo dog Ruby who was having seizures. The second time was last night with our 11yo dog King. Turned into the worst day of our lives when we learned he had cancer and wasnt going to get better. We knew it was time to say goodbye to him. The staff and doctors were so gentle and kind throughout the process. It takes a special human to be able to do what the vets and vet techs do every day and we thank you all so much for taking care of our sweet old dog. We miss him so much.

posted: 09/21/2023

After an unexpected injury playing in the woods, the staff at CASE welcomed us at 10:30 pm and took such great care. The ladies at the front desk were super friendly and made us feel welcome. The clinic is very clean and well-run. We were able to leave our buddy overnight for his stitches procedure and he was ready to go first thing in the morning. Shout out to Dr. Sawdy and to Brooke for their peaceful and friendly demeanors and for explaining the procedure and discharge instructions. Yes, the visit came with a price tag- but the invoice was itemized and the associated costs were explained along the way so there were no surprises. 10/10 recommend. Thanks again, all.

posted: 07/19/2023

Friendly very compassionate about your family member. They understand it’s not just a dog. Keep you in the loop and informed every step of the way. From ER to internal medicine. Our little 15 yr old has had the best care she can get. Love the staff.

posted: 07/15/2023

Took my dog in due to tracheal collapse and anxiety and he was suffering respiratory distress which I explained to them. Signed documents and went home to get his favorite blanket. We were put in a private room to say goodbye to our fur baby and a lady came in asking if he had bit anyone and I told her he bites us but that I couldn’t tell her the last time and that I had his rabies vaccination information in my car. The question never should have been asked since I signed documentation saying he had not bitten anyone in the last 14 days. She said she would have to call animal control to report biting. I questioned it and was only told it was protocol. They refused my vaccination information as well. I was told that animal control would call in the morning as this was late in the night and I had no choice but to use this clinic. I received a call from animal control not even 15 minutes after going through one of the most stressful events in my life and my children’s as this was the first dog we have had. I was accused and f being hostile towards their staff by the office administrator which I was not and if they were so fearful they didn’t show it when I showed back up to obtain copies of paperwork I had signed earlier that evening and had to ring the doorbell and be let in which I was. Of course the paperwork mysteriously disappeared that night. I have fought with them since animal control informed me they would have to take my fur baby to the state lab and cut his brain out. This again never would have happened if they had listened to me and taken the vaccine information. I have reached out to their chief legal counsel which if anyone else needs it look up innovetive pet care which is who they run under. I have been lied to and given the incorrect insurance information by their chief legal counsel themselves which has been confirmed through department of insurance in NC and the department of Justice in NC. I will not drop this as they caused the trauma to me and my children and think it’s ok. I will never bring another fur baby of mine here. I will make the drive to Charlotte or wait for my vet clinic to open. YES I’m still fighting for the correct information. If I could give zeroes stars it definitely would get it.

posted: 10/24/2023

Dr. Hooper and her staff were nothing but amazing. My 2 year old cat had a seizure and as you can imagine, I was freaking out. Every employee we came in contact with was calm, friendly and empathetic. They made the situation bearable and I just want them to know how thankful I am. Dr. Hooper explained everything very clearly and answered our plethora of questions. I highly recommend CASE to any pet parent in an emergency situation. The prices are reasonable and the staff is top quality.

posted: 06/19/2023