After Hours Veterinary Emergency Clinic, PA

The office staff were amazing, empathetic and gentle w my Autumn. She went in at 2am bc of a seizure. The doctor wad patient and understanding. There are 2 reasons I did not give them 5 stars. The first is cost. My bill for 20 min was 390.00. THAT was astronomical! The second is that they would not let us go back w our dog. She was terrified and that did not help her at all! But as far as service, everything was top notch and everyone was wonderful!

posted: 10/04/2023

I would give a negative 10 stars if this would allow it. While I understand, completely understand that emergencies happen. The staff at this place are well rehearsed. Claiming that the emergency surgeries are taking longer than expected. My dog was back for a possible leg injury. After nearly 2 hours he had not been seen, no updates until I ask. Several others had been waiting for 6 + hours. One individual states to the receptionist that it had been 5.5 hours with zero update. My dog was returned to me, he had soiled himself and wasn’t cleaned very well. Personally, I wouldn’t trust this place or their staff with a rubber hammer in a room made of steel.

posted: 11/13/2023

If the front staff had used their brains & prioritized my 1lb 8 week old baby chihuahua- it wouldn’t have mattered the cost, we would’ve tried to save her. The front staff knew the condition my baby was in yet they made us wait over 2 hours before we were seen. After watching YouTube videos during our wait we learned that small puppies are susceptible to low sugar & why this place didn’t think to check her sugar right away, I guess we’ll never know. So much for an emergency vet…By the time she was seen she was already in a hypoglycemic coma and had stiffened up. They then said she also tested positive for parvo, but had they controlled her sugar, I believe she wouldn’t have been so critical and she may have been saved.we saw people keep walking in and out with dogs that were capable of walking yet my baby who couldn’t walk anymore was made to wait and suffer in my arms in our car. The front staff should all be fired and they need to have more than 1 vet on call. The vet assistant/tech she was compassionate and acted fast but it was already too late to try and fix her sugar. I’m heartbroken and hope no one else’s baby has to suffer like mine did…

posted: 06/19/2023

Horrible they do not care about your pets the front desk had us waiting 3 hours for a room to be cleaned I called twice to get a update as we waited in the car they hung up on us. The vet was a friendly person but overwhelmed as he was the only one. She was low on sugar and crashed because they didn't check her right away. We lost our 7 weeks puppy to Parvo she was conscious before we got there to only die after the long wait period and unprofessional front desk with no updates while they was having a great time laughing and careless about anyone situation. You are better off watching YouTube before going here or another clinic. If I could leave 0 stars I would. I do not recommend this place and would hate for anyone to go through the same thing. That front staff has to be replaced ASAP better off putting a AI instead of them selfish humans.

posted: 06/19/2023

Our beloved cat was killed by a car. When we found her body, it was they weekend so we couldn't go to our regular vet. They promised to paw print her before sending her for cremation. We never received her prints. They don't seem to take any responsibility for the prints being delivered. I have called four times... once I was told it was the post office's fault and that I needed to contact them, but they had no tracking information. In the past week I have been told twice the office manager would call me and yet no one has. How can they care about animals and disregard such an important keepsake for the grieving family.

posted: 05/28/2023