Banfield Pet Hospital

My dog is a member of our family. Her care and well being is just important to me as my children. I want her happy and comfortable. Luna is a bubbling pup with plenty of personality and energy. She came to Banfield for a routine spay procedure. There were several calls prior to our appointment to remind of us the appointment and additional directions. Upon arrival the young lady who spoke with me was so patient. She answered all my questions and clarified any follow up questions. After Luna’s surgery, I received a call from Dr. Yang who also was patient and informative with her instructions. When I picked up Luna the staff again was so kind throughout the entire process. The entire staff was friendly, patient, knowledgeable, and professional. I had no doubt that my sweet pup was well taken care of in my absence.

posted: 09/14/2022

The staff in this location are as lazy as they can get. Even when they have no customers in the building, it takes them at least 30 min to check in someone that is only there for a dropoff. Mostly because they are talking to each other, chilling or they are on their phones while customers are waiting patiently in the parking lot. This happened in 2 appointments I scheduled in this location. They also try to push you to purchase additional services that are not needed everytime. Even when you go there with a young healthy pet, you are still offered additional pills or shots that are known to be toxic or has no real proven benefits. Disgusting.

posted: 06/24/2023

We brought in our Yorkie and always request for Dr. Tayler in Garner, NC. She is professional, knowledgeable and so friendly who explains everything she has done with our baby. She definitely getting 5 stars 🌟

posted: 03/01/2022

Good place to drop off your pet so you don’t have to wait to see the vet

posted: 11/05/2023

A few weeks ago my companion of over 10 yrs became ill and it was time to end his suffering. I have only had to do this once before in my life a long time ago and it was a terrible experience not only due to the loss but the place I took the pet. Although this time was still difficult and traumatic the staff here were amazing! They took very good care of us both and were very respectful and sympathetic. I was unable to do what I had hoped with the remains so the staff took some of the hair they had shaved and put it in a decorative little vial as a keepsake for me. Not long after I also received a card in the mail expressing their condolences. I'm sure this is may be common practice for them but it meant the world to me. This was also my first and only time using them so far. Thank you so much to the kind staff there for their support during a difficult time!

posted: 08/17/2021