Tri-City Animal Clinic

Aug 3rd, I made an appointment for today at Tri City Animal Clinic to have Stella spayed. I was quoted $300 and an extra fee of $50 if she was pregnant. They were booked so much that I had to wait a month a half, but whatever... They emailed me a link to for pre-registration and I filled it out and submitted it. I get there this morning to drop her off and had to hand fill out the pre registration paper, so the online stuff was a complete waste of time. They also acted suspiciously as though they weren't expecting Stella as I waited for about 10 minutes as the lady went back with mine and Stella's name and then came back to get the rest of the information and to give me an additional option of spending more money for blood work ($120?) and something else that was $40 or $50. I said no to that because it wasn't quoted to me previously and I hadn't budgeted for it. They finally brought Stella back and I left. 4 hours later they call me back to clarify the extra things I turned down was mainly for dogs over 7yrs old. Since Stella isn't that old, I still declined. During this conversation, I again mentioned Stella may be pregnant again, to which the guy said he hadn't put in his notes and had to go back and talk with the doctor. When he called back, they gave me the excuse that with the miscommunications I had lost trust in them and they didn't feel they could do the surgery. At no time did I ever say anything of the sort. I told the guy to go back and let the doctor know if they screw me over like this, I will write a bad review every place I possibly can. And so here I start... The team at this clinic has at least a few weak links that I feel make them subpar, unprofessional, and unorganized. At this point I will gladly pick my dog up and find somewhere else to go. I gave them a chance and they decided to screw me over. Perhaps I should've told them I had 4 other large dogs that would've brought them more business in the future. Too bad so sad. Someone else will now get my business and hopefully yours as well! Don't waste your time with this circus!

posted: 09/14/2023

Hate to leave a bad review because I’m the past I’ve had great experiences with this VET however this last visit made me realize this place does not really care about your little fur babies! I have a puppy I’ve brought her in for all her shots with no issues. However my puppy has some loose bowel movements so when I brought her in for her scheduled shots I asked if the could just run a stool sample to make sure it wasn’t worms ect. I was expecting a $60 bill so I figured it would not be much more to do that test. When I arrived to pick her up the bill was $186.00 I don’t have that much but offers to pay all but $50 and my husband bring the rest that evening. They refused to take partial payment and said I could not take my puppy till paid in full!! I was floored as I’ve done payments before and matter of fact I pay down my balance every visit. My puppy was distraught even going to the doctor she peed all over the floor and was shaking but instead of thinking of her they wanted $50 first before releasing her. They would rather cause the stress and keep her in back locked up then to get $50 in 4 hours . It’s not like I was refusing to pay them. And when I stayed I would not be back the woman at the desk said a smart remark to me as I walked out in tears over my poor little dog being held ransom. Way to go Tri Cities 👏 you won . Keep up the great customer service and making the animals and animal owners feel welcomed and appreciated 🙄

posted: 05/17/2023

Friendly caring staff. They have taken great care of our pets. We had to put our Mia down after 17 years and the vet and staff were very supportive! Geat place!

posted: 07/18/2023

They were so nice helping us through a bad case with a dog we rescued, and helped us care for him until the end of his life. It was a great 2 months. RIP Blaze

posted: 04/02/2021

Tri City has been the best thing to come into Luke and Ruby's lives. Luke when I gotten him was badly abused and almost dead. Took 3 years but Luke today is very happy and healthy thanks to all at Tri City Veterinarian. He's the sweetest and most loving dog. Hard to understand all the torment he endured.

posted: 04/01/2023