Points East Veterinary Emergency Hospital

Vet tech Mickey, is literally the most amazing human being ever. I appreciate her being on top of our pet Simba, and being so helpful to us in so many ways. She was super informative and just overall a great human being. Never doubted her for a second she always gave us the answer we needed and just kept us at ease. The front desk techs were also so polite and informative too. Thank you all for the help!

posted: 08/10/2023

I took my sweet cat to the animal hospital last night and the staff and providers were so welcoming and supportive. Plus, they have a little coffee bar where you can help yourself. After bringing her home in the early morning hours, she passed away at home a few hours later. I brought her back to the hospital for death confirmation and to request cremation services and the staff was, once again, so accommodating and they gave me a chance to spend some time with her one last time before I gave her to them. I highly recommend bringing your fur babies to this place. I hope your experience is just as positive, even if your furry loved one receives negative news. They’ll take really good care of you and your fur baby while you’re there. Thank you, Points East, for all you did for me and my sweet Abby!

posted: 07/29/2023

My husband and I were on a road trip and my mini dachshund started to have some severe symptoms that were very concerning. I called the closest emergency vet to us and they were very helpful. They took all of my information over the phone before we arrived to help save time and we’re quick about getting my dog inside. They explained everything that was going on and everyone was very friendly. We had to leave my baby overnight for observation and medications but I knew he was in good hands and he would be taken care of. I called for an update on him overnight and they were happy to take my call and keep me updated. They were also very accommodating to me being as I was from out of town. He is still pretty lethargic but they told us to follow up with our regular vet once we got back home. He’s doing a lot better now and getting back to his normal hyper self. The bill was high but that was expected. They had to run several tests on him to figure out what was going on. I opted for all of the tests and I opted for a minimum of a 12 hour stay. I feel like the bill is typical for an emergency overnight vet visit. This is why I have pet insurance and Care Credit! Came in handy! Hopefully I don’t ever have to return but I know if I do my baby would be taken care of.

posted: 04/29/2023

This is going to be a very long review, but I believe that the care that was given and the way the staff handled everything deserves all the praise. My mom and I had to make a very difficult decision on a Sunday morning when all other vet services were closed. We called ahead of time and found out that they also offer cremation services, something we were also worried about finding that morning. We called when we arrived and within 5 minutes they were able to bring out a stretcher and help us get our fur baby settled. They brought us to a room that had no medical equipment in it and had a comfortable couch and seating area that felt nothing like a veterinarian hospital. They had a lovely little cookie jar with “Goodbye Kisses” in it (Hershey’s chocolate kisses) that we could give to our fur baby. They allowed us our own private time with him as we said our goodbyes and had a doorbell that we could press when we were ready. They didn’t rush us and let us take our time. We tried giving our fur baby the chocolate, and when he didn’t eat it we knew it was time. The staff was wonderful when it came to the actual procedure and we were allowed to leave when we were ready and we’re not rushed. It took less than a week for our fur baby to be cremated and returned to us. Along with the box we got an impression of his paw print that we are forever grateful for. We are very happy to have our fur baby home with us, where he is supposed to be, and are very thankful for everything that the staff did throughout this whole process. I will highly recommend this clinic to anyone who needs similar services.

posted: 07/14/2023

Very thankful for this emergency vet. I was pleasantly surprised with how nice and clean the facility was. And everyone that worked there was caring, and professional. They send all their records to your vet, so you don’t have to. They took wonderful care of my baby, and she’s making a full recovery. I would recommend this Emergency Vet to anyone that has a true Pet Emergency.

posted: 07/03/2023