BluePearl Pet Hospital Durham

I can’t give enough compliments and thanks, in this small space, for the compassion and care my dog received. I’ve never needed the care of an ER vet, but my Yorkie got sick so fast, while we were visiting here in NC. I’m so glad I found BluePearl. The vets and techs took the time to really explain what was going on and when we had to come back two days later, they helped me understand that I was making the right choice to let my dog go and I wasn’t just giving up on him. The room they set us up in was comfortable and private, they brought him to me wrapped up in a soft fleece blanket and gave me all the time I needed to say goodbye. They gently explained the process and gave me loving support. I know my dog received the best care possible. I hope anyone reading this review will know their pets will be loved and taken care of if you decide to take them to Blue Pearl. Thank you everyone at Blue Pearl.

posted: 01/25/2025

I cannot say enough good things about the kindness and compassion of the incredible staff at both the Durham and Cary locations. When my puppy needed emergency surgery to remove an obstruction the Cary team took amazing care of him (and me), kept me regularly updated, and even sent pictures to help lessen my worry. We’re all so grateful for everyone here and the care they provided during an extremely stressful time.

posted: 12/03/2024

I had a great experience with BluePearl. I had to take my cat for an emergency appointment, and the staff were so helpful and compassionate. The vet explained my cat's results to me clearly and without any condescension, and all the staff were so kind. Taking your pet to the emergency vet is a scary experience, but everyone there helped to make me feel like my cat was in great hands. Thank you all for your kindness and taking such good care of my pet.

posted: 12/20/2024

This emergency visit was a complete disaster. First, the lack of triage was a major red flag. The secretary just glanced at my dog and dismissed her as 'stable' without even laying a finger on her. It felt like they couldn't care less. The vet himself was incompetent. She didn't even do a proper exam, just checked the vitals... and when I asked about medication for pain, she seemed she didn't even think about it. The whole experience was incredibly stressful and left me feeling completely helpless. On top of everything else, the bill was ridiculously high. I felt like I was being charged for nothing. I would never recommend this place to anyone. To make matters worse, we went to another emergency vet in Cary afterward, and within 5 minutes, the vet there diagnosed our dog with a probable Atlantoaxial luxation after just watching the dog moving. They immediately referred us to NC State Veterinary School for further treatment and didn't even charge us for their services. This experience highlighted just how incompetent and unprofessional the first emergency vet was.

posted: 01/27/2025

Bluepearl, went far beyond helping me with my fur baby, who I bought in very sick. They took care of my dog and assisted me by calling my dog’s veterinarian and getting our information , prior to our arrival, I was having problems getting him up and moving as he was experiencing heat exhaustion and mobility issues. They texted and called me to see where we were in the process. They also assisted us financially when I got there as I was also experiencing hardship with my car blown engine gasket and moving cost total disaster. They did not slight the care provided to my dog because of this. I am in tears of joy knowing professionals do care about the profession and are willing to give you their professionally best, no matter your circumstances. God Bless them all, continue to do your best and advocate for the veterinarian cause. I am getting on all my social media and give props and shout for everyone to listen about Bluepearl Southpoint Durham, NC, a winning team!!! This is where you can take your pets and be assured they will receive the best care and with great customer service. ❤️🥰. In these days a rare gem!

posted: 07/15/2024