BluePearl Pet Hospital

We brought my 14-year old Mini Aussie to Blue Pearl after exhausting treatment at our regular vet. We ultimately made the very sad decision to put her down. I cannot say enough about what a BLESSING Dr. Blincoe was as she patiently talked us through options for Sammy and was available to answer our questions over and over. She took her time with us and was so beautifully relational as we made the decision to say good-bye to my fur baby. I have a peace now, knowing that we were allowed to be thoughtful about hard choices, and we were cared for during the process. Thank you to all the sweet Blue Pearl staff and to Dr. Blincoe, for your time and your care for us and Sammy!

posted: 09/14/2023

We had a very sick dog that had been seen at the Veterinary Referral Hospital in Durham and VEG in Cary over the course of 3 days. Both of those emergency vets missed the diagnosis after running several very expensive tests. Our poor dog was dying and we decided to go to Blue Pearl. They were wonderful - they met us at the door and were gentle with our little guy - they treated him with compassion and respect. We decided that no matter what we did at that point would rescue him, so we had him put down. It was very traumatic after being told for 4 days by other vets he would recover. The entire staff at Blue Pearl was wonderful and helped us do the right thing for our Chase. I recommend this practice to anyone with a pet emergency. My only complaint is that this location of Blue Pearl has limited hours - I wish they were open 24/7. I will never take any of my dogs that are having a medical emergency to the 2 practices mentioned in my first sentence.

posted: 09/28/2023

I wanted to give five stars because they really were helpful, but I had trouble with the Rx. Took my dog in 8am on a Thursday, they did an exam and I basically begged for an X-ray before they even got started (my other vet did not think we needed one) was it pricey? Yes, but what emergency is not pricy? They did all the test found the issue, prescribe the food and some meds. This is where the 1 star deductible comes in. I have a small dog that required a tiny amount of a prescription that she can get over-the-counter but no one had 50mg in stock. So I tried multiple locations to get it by Saturday. I called them back and was told to try different locations by Sunday. I ran out of the meds they gave me to cover me till I found more. I called back again and they give me more pharmacies that are unable to help. I ended up begging my vet (Banfield) and they are working on filling a prescription.

posted: 11/07/2023

One of my cats has seen the oncologist at the Durham location (Dr. Susan Shairo) for the past 2 years, and she and her staff have been great. Friendly, capable, competent and willing to take the time to establish a relationship w/ my cat. Rocky the patient) is in remission and going strong, and we couldn’t be happier.

posted: 10/12/2023

My furbaby Penny had diarreah and vomiting which turned into blood coming out of both ends. She went downhill very fast. I called five different veterinary offices. None of them would see her within five days time. No matter how I told them of her symptoms and how she was behaving. I then started contacting the urgent care in my area and was told that they were full and that I would have a 4-6 hour. When I contacted Blue Pearl in Raleigh, I was greeted by someone who expressed empathy for my distress and for my furbaby not feeling well. She immediately reassured me that they could take are of us. After I described the symptoms, she explained that it was recommended that I take my furbaby to their Durham office because they could perform a sonogram there. She advised me to head out because they were waiting for us there. It took me a little over an hour to get there and when I walked in the door, they immediately asked if my furbaby was Penny and the receptions came up to greet and pet my baby. Just this greeting alone was enough to offer comfort and a sense of security. Within minutes they put us in a room and a tech came in to get the medical history and shortly after the Vet walked in. Everything that was going to be done was thoroughly explained to me. After the test were done, findings were also thoroughly discussed as well as recommendations. I am extremely grateful for accommodating their schedule to see my baby and for the amazing customer and professional service received. The techs were awesome and sweet and they ALL made me feel like they cared and valued how I was feeling and about the well-being of my baby. Every person we dealt there was awesome! I highly recommend this facility.

posted: 10/05/2023