Steele Creek Animal Hospital

I was so grateful to be able to get my puppy into an appointment at Steele Creek Animal Hospital on the same day. The staff was so kind and compassionate, and they really put my family at ease. They reassured us that our puppy was going to be okay, and they provided us with excellent care. I would highly recommend this hospital to anyone looking for quality veterinary care." Here are some specific things that you could mention in your review: The staff was friendly and welcoming. They were able to get you in for an appointment quickly. They were able to reassure you that your puppy was going to be okay. They provided you with excellent care. You would highly recommend this hospital to others. I hope this helps!

posted: 07/13/2023

We’re doing physical fitness/rehab at Steele Creek with my 14 year old Border Collie. It’s been a top notch experience! Sam is doing underwater treadmill sessions. Pictures included. Y’all, if your dog is struggling with range of motion or mobility, ask about this option with your vet, if at all possible to swing it in terms of budget! The consultation was relaxed and thorough, and the rehab techs are very attentive to my dog’s pain levels while also striving to make the experience as fun as possible. You can leave your dog and run errands if you like (they have a dedicated kennel area right in the rehab room). Or you can stay in the dedicated waiting area (there’s water and a restroom). Or you can watch the rehab session. My dog is a mama’s boy and needed me right there the first few sessions. The techs were very chill with this. And they all have impressive behavioral know-how to make Sam comfy, and ensure he was enjoying himself and also making progress at the pace that was best for him. After just three sessions, I was able to leave him partway through. And now I can just hand off the leash and read while Sam enjoys his “peanut butter time”! We’re working on arthritis related weakness and instability in Sam’s hips and he’s improving so much! We started out with Sam rapidly becoming unable to get up from resting, falling when walking even on flat surfaces, and being able to tolerate maybe ten minutes of neighborhood walks. The underwater treadmill sessions help by supporting his weight and removing the fear of falling, while retraining his brain to reach and stretch those muscles. That rebuilds and strengthens the muscles he needs to balance and support the arthritic joints. Also, it’s a fun game for Sam as he has to work to stay at the front of the tank to reach the peanut butter on the glass (see pictures)! They have non-peanut treats to accommodate allergies (both canine and human) btw. After a month of twice a week sessions, Sam’s back to being able to play fetch and “herd” his beloved indestructible egg toy. Our goal is getting back to hikes and swimming and maybe even very short herding sessions. I’ll add an update if we get there! The vet clinic itself is nicely laid out. They have a fenced offleash area where you can let your dog sniff and relax before their appointment. Every single employee from front desk, to kennel attendant, to vet techs and doctors, are both knowledgeable and very welcoming. I had a lot of experience with Steele Creek previously, as I worked at a dog day care uptown for three years and had to call and get immunization verifications. I’m really really terrible on the phone, so when I say that they are EXTREMELY helpful and pleasant — that’s something that means a LOT to me. I never hesitate to call and I know that the front desk will help out as best as possible in any situation. Access is the only slight downside. It’s SUPER WORTH IT though, don’t be discouraged by this! It’s off the northbound side of South Tryon. If you approach from downtown, Google will tell you to make a U-turn slightly past the clinic. South Tryon is pretty busy, and you’ll be waiting a loooooong time to make this turn. However, you can make a right turn on John Price, follow it back to South Tryon, and turn left at the light. I adore my current vet clinic (Totalbond Forestbrook in Gastonia, see review there). But if I lived closer, I’d definitely pick Steele Creek for our primary vet services.

posted: 08/24/2023

I feel like I have wasted money every time I tried to give this place a chance. My issues with my pets were never solved and I was given the run around in answers. I never felt listened to or respected by the Veterinarian, and was constantly over talked and undermined when trying to explain my concerns as a customer. I have had to spend more money to get a second opinion at another vet where my concerns were actually addressed and solved appropriately and the customer service was amazing. My only positive was the pleasant front desk associates. I do not recommend going to this place if you want service that will go above and beyond for you and your pet's needs.

posted: 10/10/2023

Everyone that works in here is always so sweet and caring. They take wonderful care of my babies. They were even able to squeeze my cat in when he was having a medical emergency and help him immediately. They truly care about the health and happiness of animals here we love taking our babies to them!

posted: 10/16/2023

My pups are skittish around new people. Dr Clarke was like an old friend on our first visit. My 'kids' were giving kisses and super comfortable right off the bat. Super compassionate. Takes the time to actually explain things. Great hours. Full service. I HIGHLY recommend!!!!!

posted: 08/07/2023