Providence Animal Hospital

Our dog got stung by a wasp & this was the closest vet to us at the time. They cleared her, said she was fine, no meds or anything, just an evaluation & charged us almost $100. Unfortunately, she was actually having a SEVERE allergic reaction and we had to take her to her normal vet in Charlotte, where they gave her a shot of Benadryl & steroids. Luckily, we barely made it in time and they immediately took her back and worked on her. I am so FRUSTRATED and UPSET that my dog almost died due to Providence Animal Hospital's NEGLIGENCE! Reason #1792453 to only trust Uptown Veterinary Hospital in Charlotte.

posted: 06/01/2023

Very happy with Providence Animal Hospital! My dwarf bunny had a severe injury, and they were able to see me the same day. Dr. Lail was amazing with her, and they were able to get her into surgery not long after. After her surgery, they explained all of her aftercare and covered every detail. Every single staff member I have interacted with has been fantastic!

posted: 09/14/2023

Anyone who travels with their pets always worries about finding a good vet when needed on the road. Well if you’re ever in Charlotte, know that you are in good hands at Providence! We discovered a large mass hidden in our baby’s upper gum and sent a picture to our home vet who said we shouldn’t wait until we returned home to get it checked out. I called Providence and explained the situation and they fit us in the next day. It was determined she probably had a cancerous tumor but it would require an oral/dental specialist and Dr. Lail and her staff took the time to get us set up at a specialist the next day. The tumor was successfully removed and while we’re awaiting biopsy results, one thing we know is that without Providence’s help we would probably be facing a worse case scenario had Addy not been given the immediate care that’ll give her the best chance to beat this. Thanks to all at Providence who helped make our situation better than we could’ve expected.

posted: 04/27/2023

We took our Satin Angora rabbit here because he was sneezing and had a runny nose. Dr. Lail and staff were very kind, gentle, and knowledgeable. Our rabbit was comfortable enough to explore the room and approach Dr. Lail as she was filling out details. They were also able to get us in quickly, which is why we went here instead of our usual exotic vet.

posted: 09/09/2023

I made an appointment expecting to come in for just a few vaccines and pay maybe $150-200. Ended up with a total of $512. When I went into the room, I was asked if I wanted a heartworm test which I agreed because last time I got this done at my previous vet it was only a $25 charge, well little did I know this vet charges $60. Then a lady who I assume is the veterinarian comes in and starts looking at Winnie and cleans out her ear and walks out with the q tip then comes back and says she has a yeast affection, although I am glad they found it I wish there was more transparency that when they did that, I was being charged another $60. Then given a $30 medicine without even asking me if I could pay an extra $90 today. Then come to find out vaccines cost $60 each when I remember vaccines normally cost around $20-30 which is what my vet I went to in Asheville charges (just last year). I will take partial blame because I should asked for a cost breakdown but I figured it couldn’t be too much off from what my last vet charges but apparently it’s double. Thankfully the kind lady working up front took off the exam charge to help bring my total down but the reason for my bad review is because there definitely needs to be more transparency around what the vet is charging you and they need to ask permission before doing something they know is going to add another almost $100 to your bill. I won’t be coming back here unfortunately due to this. I’m a young girl in my 20s I can’t a afford a routine vet trip to cost over $500 when I know there is cheaper vets that cost half of that.

posted: 08/18/2023