Ridge Runner Pet Lodging

I was disappointed by the difference in services listed on the website and the services that were received in actuality. I boarded my cats here for several days while I was out of town. When I brought my cats home I noticed immediately that one of them needed medical attention. I am extremely disappointed that a boarding service that has an on site vet and an on site emergency clinic that is open 24/7 was unable to notice this problem and provide help. If I am paying this much to board my pets, I expect them to actually be cared for. Because this issue was not noticed by any staff I have paid almost $600 in vet bills, and I am now dealing with something that will be a lifelong problem and will potentially require serious surgery in the future. I would not recommend anyone to this facility, and I question if my cats were even being attended to. I am updating this review almost a year later to say that three days after I picked my cats up, my one year old cat mentioned above, passed away. Due to the lack of action by Ridge Runner while my cat was there and was presenting with this medical issue there was very little I could do because this was ongoing during his stay and no action was taken. By the time I got him home and took him to an emergency vet there was nothing to be done except make him comfortable in his passing. I remain extremely disappointed with the services provided by Ridge Runner and I strongly discourage everyone from boarding their pets here.

posted: 11/29/2022

Placed our sweet Bella for the boarding while we stayed at Sugar Top and went skiing. Staff called with concern of our sweet baby not eating her dinner. Bella did end up eating all her dinner thanks to.all the staff. They took excellent care of here for three days. Also Bella had so much fun playing on the ridge and with all the other doggy friends. Great place to drop for the day or have an extended stay overnight while you enjoy Boone and surrounding areas. We will be back next time we are up.

posted: 03/26/2021

My dog loves going to Ridge Runner! When I pick him up he goes on and on about how much fun he had. Okay, well maybe not, but he does come home happy and tired, and he is always really excited to go back. The people who work there are friendly, responsive, and seem to genuinely love the dogs. I have no concerns about leaving my pup there, and I highly recommend it to others.

posted: 07/23/2020

This experience was terrible. I completed registration online, which was very lengthy for 2 dogs. We showed up and they had no record of it. I ordered extra services that they never received. I asked how they did when I picked them up and nobody could tell me! Both dogs smelled horribly and had dried excrement in their hair. One one of my dogs came home ill, vomiting and diarrhea as soon as we brought them home. Awful place. Never again.

posted: 02/25/2022

First things first I love these people more than anything. Me and my pup had a rough time recently and I had to put her in daycare while I was at work and school. The staff accommodated us and were so helpful in making my pup feel right at home. My dog looks forward to going to daycare despite her severe separation anxiety and always returns home happy and wore out! I couldnt thank the staff enough for taking care of my pup while I'm not at home and giving her all the attention and play time she deserves!

posted: 09/04/2019